ANEESA P S
Customer Service Associate
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Associate
The Federal Bank Limited
08.2023 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Intern
Techmaghi
09.2022 - 09.2022
- In association with Metcon and Takshak'21(National Level Technical Fest of Mar Athanasius College of Engineering,Kothamangalam)
Intern
Bangalore Metro Rail Corporation
09.2022 - 09.2022
- Gained valuable experience working with BMRCL, applying learned concepts of construction directly into relevant work situations.
Community Developer
IEDC MACE
01.2020 - 01.2021
- Enhanced community engagement by organizing events and workshops tailored to local needs.
- Evaluated program effectiveness through surveys, interviews, and focus groups with participants, adjusting strategies as needed for continuous improvement.
Intern
Madeckal Constructions
08.2020 - 08.2020
- Basics of site engineering
Volunteer
National Service Scheme
06.2020 - 06.2020
- Represented organization positively and professionally while providing community with much-needed services.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Enhanced community engagement by organizing and leading local clean-up events.
Volunteer
National Service Scheme
01.2020 - 01.2022
- Represented organization positively and professionally while providing community with much-needed services.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Enhanced community engagement by organizing and leading local clean-up events.
WIE AG VICE CHAIR
Mar Athanasius College Of Engineering
01.2019 - 01.2020
- Brainstormed, researched and organized events and hackathons for the community development.
Education
HIGHER SECONDARY EDUCATION -
CMS HSS
Thrissur, IndiaSECONDARY EDUCATION -
GGHS
WadakkancheryBachelor of Technology - Civil Engineering
Mar Athanasius College Of Engineering
Kothamangalam, India 04.2001 -
Skills
Effective problem resolution
Team coordination skills
Strong relationship-building abilities
Engaged listening
Proficient in Microsoft Office Suite
Clear verbal communication
Adaptability and flexibility
Public speaking
Customer complaint resolution
Clerical support
Customer relationship management (CRM)
Personal Information
Nationality: Indian
Achievements Awards
3rd prize in EKA Project Idea Presentation, Sparsham'20, OASIS GEC, Thrissur, 11/14/20 - 11/15/20
Timeline
Customer Service Associate
The Federal Bank Limited
08.2023 - Current
Intern
Bangalore Metro Rail Corporation
09.2022 - 09.2022
Intern
Techmaghi
09.2022 - 09.2022
Intern
Madeckal Constructions
08.2020 - 08.2020
Volunteer
National Service Scheme
06.2020 - 06.2020
Volunteer
National Service Scheme
01.2020 - 01.2022
Community Developer
IEDC MACE
01.2020 - 01.2021
WIE AG VICE CHAIR
Mar Athanasius College Of Engineering
01.2019 - 01.2020
Bachelor of Technology - Civil Engineering
Mar Athanasius College Of Engineering
04.2001 -
HIGHER SECONDARY EDUCATION -
CMS HSS
SECONDARY EDUCATION -
GGHS