Aneesh T

• Heading the Global IT infrastructure & information security.
• Lead 65-members team to deliver business value for customers and users in a consistent, reliable and repeatable manner of one or more
• services/technologies aligned with ITSM framework.
• Established IT Infra Management support for wide range of 8000+ users.
• Manage security programs.
• Keep eye on security threats.
• Ensure policies, protocols, and SOPs are in place.
• Create plans and objectives to aid operations.
• Engage in security checks.
• Cloud Security GCP , GCIP , AWS , Azure.
• Knowledge on third-party audits Ability to lead(HiTrust,TISAX,PCI DSS,ISO 27001,SOC2type2,GDPR&HIPAA).
• Vendor Management.

• · Providing IT Infra Management support for wide range of 4400+ users for 16 states with 25+ Members team

· Partners with CTO to lead the technology infrastructure strategy and execution for the enterprise.

· Handling cloud contact center for inbound and outbound users

· Support the development and maintenance of SOP, Security policies, standards, and guidelines in alignment with applicable laws

· Carries out risk assessment within a defined functional or technical area of business

· Planning, project management and implementation, identifying opportunities for automation, cost savings, and service quality improvement.

· Implemented secured digital payment application for reducing the time & manpower optimization

· Build security in on-prem and cloud environment(WAF,EDR,DLP,MDM ,Cloud Firewall etc)

· VAPT for all application, On-prem DC & AWS DC

· Implemented secured digital payment application for reducing the time & manpower optimization

· Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations.

· Development of enterprise standards and technology architecture and the IT operations governance process.

· Conduct product and vendor evaluations ensuring best in class technologies and partners.

· Works closely with and manage strategic vendor partner relationships.

· Setup and run a Governance with the partners.

· Cloud Firewall & VPN implementation for all users

· Cloud backup for email, end-user's & servers

· Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures.

• Providing IT Infra Management support for wide range of 12000+ users and leading 20 + Members team

• ITIL Processes Implementation : Incident management process, Service level management process, Change management process , Service catalog , Problem management process , Configuration management process , Capacity management process , IT Service continuity management process & Availability management process.

• Handling cloud contact center for 4000 users

• Implementing and Managing cloud contact center like Five9,LiveVox,RingCentral,InstaCC,Enghouse interactive and TCN etc

• Performing Internal & External Audits for logical security and personnel security teams to ensure in compliance with the 27K, SOC 1 Type 2 , HiTrust &PCI DSS framework

• Responsible for Managing Security operations for EDR, DLP, Patch mgmt. & SIEM

• Vulnerability assessment & log analysis using industry best security products.

• Supporting & monitoring of the existing infrastructure, supervising of preventative maintenance activities along with other regular support activities to ensure effectiveness.

• Calculate project costs and hired sufficient staff.

• Work on the development of project charters (cost, timing, scope, contingency, and risks), with multiple teams including, Business Analysts, Estimation, Engineering and Architecture.

• Evaluated staff performances and made salary increase recommendations

• Delegated responsibilities to various project managers especially for larger projects

• Managed Incident and Problem Management processes across IT and key vendor service lines for immediate, decisive, and comprehensive solutions.

• Managed and measured, through KPI's, IT service lines and supplier performance in adherence to Incident, Change & Problem Control policies

• Reviewed and recommended changes to IT Leadership Team and support processes to ensure a continuous improvement of the Incident and Problem Management processes.

• Troubleshooting and providing support of Cisco IPT & IP Telephony.
• Troubleshooting and providing support of NEC SV9300&AVAYA (IPO,CM 6.3&7.0).
• Knowledge of Lync 2013 and SFB
• Analyzing SIP Messages using Wireshark
• Configuration of user features such as speed dial, call forwarding, transfer, call park, call pickup, call forward all, Extension mobility.
• Attending daily status report and incident management calls.

• Troubleshooting and providing support of Cisco IPT for various clients.
• Configuration of user features such as speed dial, call forwarding, transfer, call park, call pickup, call forward all, Extension mobility.
• Configuration of Voice Interfaces: FXS, FXO, ISDN E1/T1.
• Attending daily status report and incident management calls.
• Troubleshooting and Configuration of Extension mobility.
• Class of Service using Partitions and CSS.
• Configuration of VLAN

• Monitoring all types of alarms in ZTE-BSS and MSS
• Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations.
• Adherence to the organizational guidelines & departmental processes & procedures
• Monitoring the BSC including E1 Flux observations, Checking of transmission power and Link imbalance of each sectors
• Experience in handling coming of E1 and alarm extension.
• Quick response to OMC alarms and rectification of the site issues.
• Integration of all the external alarms with the OMC-R.
• Fault analysis and troubleshooting through OMC
• Provided the parameter level solutions from the OMC to the DT Engineers.
• Coordinating with O&M team and co-ordination with other sharing operator