Hi, I’m
Aneesh Abraham
Bengaluru,KA
Summary
Dynamic Banking Business Analyst and Scrum Master with over 9 years of experience in Business Analysis, Banking Consulting, and Project Management within the banking sector. Proven expertise in Retail Banking and Insurance operations, complemented by a strong foundation in formal banking practices. Skilled in driving process improvements and delivering strategic solutions that enhance operational efficiency and customer satisfaction. Committed to leveraging analytical skills and industry knowledge to contribute to organizational success in a fast-paced environment.
Overview
17
years of professional experience
1
Certification
Work History
Wipro LTD
Principal Consultant- Retail Banking
07.2024 - Current
Job overview
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Owned and prioritized product backlog.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Analyzed customer feedback to identify areas for improvement.
- Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
- Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
- Developed and implemented reports and presentations for key stakeholders and senior management.
- Professionally interacted with clients to assess business requirements and determine software needs.
Delta Capita (Citi Bank)
AVP- Lead Business Analyst
09.2022 - 02.2024
Job overview
- Project Summary: - The client has been using a legacy CRM application where all the customer queries are managed at a single place and worked on certain enhancements and automations of the product.
- Scrutinizing the business processes, anticipating requirements, uncovering areas for improvement, developing & implementing solutions, estimating efforts and preparing use cases & realizations
- Providing vision & direction to Agile Development Team & Stakeholders throughout the project and creating requirements
- Leading & streamlining international delivery procedures to guarantee the smooth transitions between various locations and business divisions
- Executing Business Analyst tasks in support of regional integration projects; these tasks include delivering functional & business requirement documents, conducting SIT & UAT testing and managing the release of necessary software components
- Creating functional requirement & specification documents and preparing wireframes/flowcharts as needed
- Supervising Software Development process in accordance with requirements and ensuring that solution has been properly tested
- Partnering with IT & product leadership to drive & manage Solution Development Process and ensuring Product Team understands the direction & vision
- Collaborating with teams to discover & deliver best solution to the market presented by Product Team Lead and business
- Leading & guiding a team in implementing Scrum best practices, heading Scrum ceremonies and inspiring team to stay focused on the sprint objectives
- Interacting with project team members to recognize and promptly resolve issues
- Allocating resources based on the requirement and maintained the cost efficiency
- Facilitating daily stand-up and assisting team in reaching a consensus on their queries
- Gathering critical information from meetings with various stakeholders and producing useful reports
Temenos India Ltd
Principal Business Consultant
08.2021 - 09.2022
Job overview
- Project Summary: - The client was using Oracle Flexcube core banking application and decided to migrate to Temenos core banking application. Involved in the product implementations and data migration activities.
- Oversaw the group of product consultants in implementing the core banking product and managing the transfer of data
- Subject Matter Expert in Retail Banking functionalities, FCM & Banking Compliance
- Worked as a major contributor to Product Launching Workshop (PLW) sessions, where they identify gaps in the market and provide business solutions
- Establishing & overseeing user stories; overseeing the documentation of Functional Specification Documents (FSD), Gap Closure Documents (GCD), Business Solution Documents (BSD), etc.
- Assisted various departments & stakeholders in coordinating the timely delivery of the products
- Addressed impediments raised by team members and helped them to achieve the sprint goal
- Worked together with Testing Team to resolve issues they find by performing Root Cause Analysis (RCA)
Tata Consultancy Services
Business Analyst and Scrum Master
12.2015 - 07.2021
Job overview
- AML and KYC domain expert covering end to end customer lifecycle management.
- Handled the digitalization projects for FATCA, CRS and UBO/KYC remediation for retail/corporate banking
- Responsible for the complete documentations of the projects (SOW, BRD, FSD…etc)
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Led sprint reviews and planning meetings to promote full team engagement.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Identify, investigate and resolves or escalates issues to team onshore and supported them in resolving complex cases. (Root cause Analysis)
- Responsible for interacting with Compliance, Fraud, Product, Governance & Business for smooth running of the product development.
- Final BA testing of the products before handing over to UAT team and coordination of UAT testing
Axis Bank Ltd
Deputy Manager
11.2011 - 05.2015
Job overview
- Supervised the team of front desk officers involved in Bank branch operations.
- Ensure client records are complete, accurate and in line with the bank policies.
- Owner & SPOC of process related to customer On-Boarding Team.
- Managed overall activities related compliances & formalities to ensure steady and effective development of staff
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Greeted and assisted customers with questions, concerns and product needs.
Kotak Mahindra LIC
Executive Operations
05.2008 - 11.2011
Job overview
- Oversaw the entire branch operations and administration functions
- Supervised reconciliation activities, Insurance proposals, and policy services for both external and internal customers
- Involved in Vendor Management and Cash Handling
- Maintained Audit Reports and Compliance Statuses within set guidelines and time frames
- Acted as Representative for branch meetings and imparted training to Life Advisors and Sales Managers on underwriting Guidelines and about new processes implemented by the Organization
Education
Marian College (MG University)
Bachelor from Computer Applications
05.2006
University Overview
GPA: 70.65%
Skills
- Retail Banking Business Consultant
- Business Analysis
- Professional Scrum Master
- Digital transformation
- Project coordination
- Requirement Gathering & Documentation
- Project management
Certification
- Agile Way of Working Foundation: 2017-03-28
- Design Thinking Program Foundation Certification: 2020-07-04
- TCS Xplore Foundation Program 2.0 Certification: 2019-08-31
- Achievement: TCS Frescoplay Best Learner Award 2019 Spot Award for best learner 2019
- Achievement: TCS Best Performer Award 2018
- Professional Scrum Master -II Certification (PSM - II)
- Scrum Master Certification (CSM)
Timeline
Principal Consultant- Retail Banking
Wipro LTD
07.2024 - Current
AVP- Lead Business Analyst
Delta Capita (Citi Bank)
09.2022 - 02.2024
Principal Business Consultant
Temenos India Ltd
08.2021 - 09.2022
Business Analyst and Scrum Master
Tata Consultancy Services
12.2015 - 07.2021
Deputy Manager
Axis Bank Ltd
11.2011 - 05.2015
Executive Operations
Kotak Mahindra LIC
05.2008 - 11.2011
Marian College (MG University)
Bachelor from Computer Applications
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