Aneesh C R
Ernakulam
Summary
Dynamic operations supervisor with proven success at CONDUENT BUSINESS SERVICES INDIA LLP, adept in team management and performance monitoring. Expert in SAP ERP, I enhanced operational efficiency and customer satisfaction through strategic policy development and effective training programs. Committed to driving results and fostering a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Supervisor of Operations
CONDUENT BUSINESS SERVICES INDIA LLP
Cochin
11.2022 - Current
- Supervising a Team of 23 Members
- Attended Tool enhancement workshop in Barcelona to optimize operational processes.
- Provided leadership to a team of service delivery staff, ensuring customer satisfaction and quality standards were met.
- Developed effective policies and procedures for the team to follow in order to meet deadlines.
- Monitored team performance and provided guidance on processes and procedures.
- Created reports summarizing daily activity and customer feedback.
- Conducted regular meetings with the team to discuss progress, issues, and goals.
- Coordinated training sessions for new hires as well as ongoing development opportunities for current employees.
- Ensured compliance with company policies and regulations related to service delivery operations.
- Resolved escalated customer complaints or inquiries in a timely manner.
- Identified areas of improvement within the department and implemented strategies to increase efficiency across all teams.
- Maintained accurate records of customer interactions, including status updates, notes, and other relevant information.
- Performed root cause analysis on any problems encountered during service delivery activities.
- Managed vendor relationships related to service delivery operations.
- Communicated effectively both verbally and written with internal stakeholders regarding any changes or updates related to services being delivered.
- Tracked key performance indicators associated with service delivery operations in order to measure success against goals.
- Helped team members resolve challenging support calls.
- Prepared service or product reports by collecting and analysing customer information.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Organized client meetings to provide project updates.
- Implemented new technologies or software systems to automate manual tasks or streamline operations.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Maintained accurate records for tracking progress and performance of team members.
- Responded to information requests from superiors, providing specific documentation.
Senior Financial Administrator
NGA HR pvt Ltd
Kochi
09.2014 - 05.2017
- Managed accounts payable processes to ensure timely and accurate payment of invoices.
- Produced accurate financial summaries to facilitate informed business planning.
- Executed payment operations to support seamless financial administration.
- Directed cash management processes, optimizing fund allocation and minimizing financial risks.
- Managed payment requests, contributing to streamlined financial processes.
- Handled email inbox operations, prioritizing urgent messages and maintaining organized records.
Financial Associate
Xerox Services
Kochi
06.2012 - 09.2014
- Performed payment runs, ensuring prompt and accurate processing of payments.
- Processed and verified GRN entries to ensure accurate financial records.
- Processed manual and advance payments, ensuring timely and accurate transactions.
- Managed GR IR processes to ensure accurate and timely reconciliation of goods received and invoices.
Accounts Officer
Eastern condiments Pvt Ltd
Adimali
04.2011 - 06.2012
- Performed bank reconciliation, maintaining precise and up-to-date financial statements.
- Handled accounts receivables, optimizing collection processes and ensuring financial accuracy.
- Recorded bank entries accurately to ensure precise financial tracking.
- Managed customer interactions effectively, contributing to improved service delivery and client retention.
Education
M.Com - Accounting and Finance
Yeldo Mar Baselios College
Kothamangalam01.2011
B.Com - Computer Applications
Mar Baselios College
Adimali01.2009
Plus Two -
01.2006
Skills
- SAP ERP package
- Orion
- MS Office Package
- E-mail system Outlook
- Tally
- Attaché (Neller)
- Lawson
- Team management
- Vendor management
- Performance monitoring
- Employee training
Personal Interests
Cricket (Captain of the Conduent cricket team for last 2 season)
Languages
- English
- Malayalam
- Hindi
- Tamil
Personal Information
- Father's Name: C P Rajan
- Mother's Name: Sujatha Rajan
- Notice Period: 60 Days
- Date of Birth: 01/18/88
- Nationality: Indian
- Marital Status: Married
Affiliations
- Best performer awards
- Cricket team captain
- Active employee engagement
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
References
References available upon request.
Timeline
Supervisor of Operations
CONDUENT BUSINESS SERVICES INDIA LLP
11.2022 - Current
Senior Financial Administrator
NGA HR pvt Ltd
09.2014 - 05.2017
Financial Associate
Xerox Services
06.2012 - 09.2014
Accounts Officer
Eastern condiments Pvt Ltd
04.2011 - 06.2012
M.Com - Accounting and Finance
Yeldo Mar Baselios College
B.Com - Computer Applications
Mar Baselios College
Plus Two -
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