Aneesh Dutt

• I started working as a member of data center operations within short span of time I was given the responsibility to lead the complete data center Operations Monitoring
• I have been leading Command Center Operations from past 2+ years

My major key roles and responsibilities were:

• Leading a skilled team as a Command Center Team
• Monitoring all alerts over SolarWinds console
• Alerts related to all the Infra Tracks (WINTEL, LINUX-UNIX, NETWORK, BACKUP, STORAGE, DATABASE)
• Our role to pic the alert from SolarWinds and Create Incidents on ServiceNow
• Any vendor maintenance required, we use to create change as defined by site owner
• I was responsible for all the P3 and P4 Incidents to be created as per defined SLA Parameters
• Monitoring P1 and P2 cases for detailed inputs to MIM Team
• Maintained a safe work environment by enforcing safety protocols, conducting regular inspections, and addressing potential hazards swiftly.

• I joined as a Service Desk support specialist with 1 years of experience in providing technical support and troubleshooting multi-tier IT systems
• Possesses strong knowledge of software applications, hardware, and network protocols
• I also build hands on experience on active directory tool to reset user account related issues
• Followed all company policies and procedures to deliver quality work.
• Enhanced customer satisfaction with timely and accurate issue resolution.
• Improved team collaboration by initiating regular strategy meetings.