Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Aneesh Gupta

Ghaziabad

Summary

Results driven leader with 6+ years of intensive experience. Good forecasting, reporting and operations management abilities. Persuasive communicator with collaborative style.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Process Specialist- Voice

Cognizant Technology Solutions
Gurgaon
08.2020 - Current
  • Joined Cognizant as a Senior Process Executive for a prominent Social Media organization.
  • Successfully took on extra responsibilities and effectively supervised a team in April 2022
  • On 1st April, 2023, I was promoted as a Process Specialist- Voice
  • Led and supervised a team consisting of 15 associates
  • Consistently exceeded the team's key result areas (KRA) expectations.
  • Effectively oversaw operational processes
  • Identified team's strengths and cultivated growth opportunities
  • Led team building initiatives and facilitated essential sessions like SBS, Coaching/Refresher sessions.
  • Ensured efficient team performance through monitoring and reporting on set matrices.
  • Orated multiple client-business reviews(weekly & monthly)
  • Collaborated with senior management to identify areas of improvement and highlight potential operational risks.
  • Conducted thorough analysis of production methods with a focus on identifying areas for optimization.

Team Leader

Maxvision Hospitality Pvt. Ltd.
Delhi
07.2018 - 08.2020
  • Joined as Senior telemarketing executive in 2018
  • Promoted to team leader on August 1st, 2019
  • Oversaw the performance of a team consisting of 12 tele callers
  • Developed a skilled workforce through recruitment and training initiatives.
  • Provided individualized guidance and support during one-on-one coaching sessions
  • Successfully resolved escalated sales closure issues
  • Drove successful completion of team targets
  • Performed comprehensive audits on sales calls
  • Maintained consistency in following established procedures
  • Consistently ensured adherence to quality requirements.
  • Utilized the RCA method to efficiently identify and resolve issues.

Management Trainee

Eduguru India Pvt. Ltd.
Ghaziabad
  • Successfully identified and captured leads for numerous company affiliates
  • Efficiently managed partner relationships
  • Handled multiple MIS projects

Volunteer

Hari Prem Society ( NGO )
  • Active volunteer in Women empowerment and children welfare activities
  • Conducted educational sessions on women hygiene
  • Acquired donors for the *Each one Teach one* project

Education

MBA - Operations Management

Amity University

BBA - Marketing

Amity University
Noida
01-2018

Commerce with Psychology -

DPS Bangalore South
Bangalore

Skills

  • Managerial Experience
  • Strong communication skills
  • Strategic Prospecting skills
  • Conflict resolution
  • Dispute Resolution
  • Process Improvement
  • People management

Certification

  • Master Trainer in "Financial Literacy", VODAFONE
  • The leadership master class- guide to the art of leadership, UDEMY
  • Management skills-masterclass 2023, UDEMY
  • Leadership- growth mindset for leadership & organizations, UDEMY

Accomplishments

  • Top Performer in Cognizant (August-October, 2021)
  • Top Performer for 3rd Quarter in Cognizant (July-September, 2021)
  • Best Tele-Marketing Executive for 5 months in Maxvision Hospitality
  • Best team leader for 5 consecutive months

Timeline

Process Specialist- Voice

Cognizant Technology Solutions
08.2020 - Current

Team Leader

Maxvision Hospitality Pvt. Ltd.
07.2018 - 08.2020

Management Trainee

Eduguru India Pvt. Ltd.

Volunteer

Hari Prem Society ( NGO )

MBA - Operations Management

Amity University

BBA - Marketing

Amity University

Commerce with Psychology -

DPS Bangalore South

Similar Profiles

CREATE PROFILE
Aneesh Gupta