ANEESH K.C
Pattambi
Summary
Experienced and proactive Service Manager offering 12 years of experience with Automobiles. Talented in productivity generation, loss prevention , customer satisfaction and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Service Manager
INDUS MOTORS Co. Pvt Ltd.
Angamaly
2015.09 - Current
- Handle the whole team of more than 50 members
- Handle the whole workshop activities
- Manage the branch by reduce the expenses to make the firm more profitable
- Ensure proper system standards implementations as directed by the manufacturer (MSIL)
- Ensure proper income generation by service advisor's business promotions like: Value added services, service promotions, accessories sales, service packages, extended warranty etc
- Tracking warranty process of warranty coordinator
- Ensure timely delivery and quality service by keeping service floor systematically
- Schedule overtime, shifts and holiday, deputation work plans
- Monitor Automatic vehicle tracking system (AVTS)
- Implement and monitor Service Assurance Standards
- Tracking the service debtors and payments
- Monitor feedback calls and Final inspection complaints and proper closure done by Customer care team
- Help to maintain Good Customer engaging index score by improve the customer satisfaction
- Organize and implement customer meets, camps..etc.
- Monitored employee performance through key metrics analysis.
- Created standard operating procedures for all service functions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Pitched in to complete various duties during peak periods or employee absences.
- Created detailed reports on service activities for senior management review.
- Motivated and supported employees to maintain low turnover.
- Completed day-to-day duties accurately and efficiently.
Service Advisor
GRAND HYUNDAI
Pattambi & Palakkad
2014.05 - 2015.09
Service Advisor
KAIRALI FORD
Thiruvananthapuram
2011.01 - 2014.04
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Resolved customer complaints in an efficient and courteous manner.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Education
B. Tech - Mechanical Engineering
Govt. Engineering College-Barton Hill
Thiruvananthapuram01.2010
Engineering Diploma - Mechanical Engineering
S.S.M. Polytechnic College
Tirur, Malappuram,kerala01.2006
THSLC - Electronics
Technical High School, Shornur
Shornur, Kerala01.2003
Skills
- Schedule Management
- Resource Allocation
- Performance Evaluations
- Staff Supervision
- Service Quality Management
- Work Planning and Prioritization
- Shift Scheduling
- Budget Control
- Process Implementation
- Service Scheduling
- KPI Monitoring
- Multitasking and Organization
- Service and Parts Teams Management
- Quality Control
- Revenue Generation
- Positive Attitude
- Preventive Maintenance
- Vendor Sourcing
Automobile Softwares Handled
- Auto-deal
- GDMS
- DMS
- Autoninja
Personal Information
- Age: 36
- Father's Name: Chandran.K.T
- Date of Birth: 12/14/1987
- Gender: Male
- Marital Status: Married
Hobbies Interests
- Traveling
- Driving
- Watching news
Languages
- English
- Malayalam
- Tamil
Add On Experience
- Worked with new workshop project construction as In-charge at Thripunithura- Ernakulum, and Chittoor Palakkad. For Indus motors.
- Worked as Customer care manager and assistant works manager in Maruti.
Passport Details
K1577567, 10/20/2025
Driving License
- M/C
- LMV
- HMV Badge
References
- VISHAL MAURYA, Territory service manager, Maruti Suzuki India ltd., 9544676221
- RAJEEV K SHARMA, Regional manager, Indus, 9747585558
Training
- Service Manager Training - Maruti Suzuki India Ltd. Gurgaon, Haryana
- Basic and advance courses trained from Reg Training Center, Maruti Suzuki India Pvt ltd.
- SAP and Technical trainings by Hyundai motor India Ltd from Chennai.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Service Manager
INDUS MOTORS Co. Pvt Ltd.
2015.09 - Current
Service Advisor
GRAND HYUNDAI
2014.05 - 2015.09
Service Advisor
KAIRALI FORD
2011.01 - 2014.04
B. Tech - Mechanical Engineering
Govt. Engineering College-Barton Hill
Engineering Diploma - Mechanical Engineering
S.S.M. Polytechnic College
THSLC - Electronics
Technical High School, Shornur
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