Aneesh Nair
Linz
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Lead Technical Support Engineer
Dynatrace
05.2019 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as primary point of contact for support relating to owned solutions and products.
- Documented reported faults and bugs for referral to development staff's use in iterative updates.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Senior Software Engineer
Ernest and Young
06.2018 - 01.2019
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Trained and mentored junior developers and engineers, working to improve overall team performance.
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
- Improved system performance by making proactive adjustments and resolving bugs.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Documented software design, detected faults, project planning discrepancies and other vital data.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Checked client code for bugs and weaknesses using approved troubleshooting methods.
Senior Software Engineer
UST Global
01.2016 - 06.2018
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Improved system performance by making proactive adjustments and resolving bugs.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Suggested improvements to team and project workflow.
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
Software Developer
Standout IT Solution Techno park
11.2013 - 01.2016
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
- Developed software for both desktop and mobile operating systems.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Documented technical workflows and knowledge in private wiki for education of newly hired employees.
- Coordinated with project management staff on database development timelines and project scope.
Software Engineer
Dev Web Services
05.2013 - 10.2013
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Installed and configured software applications and tested solutions for functionality.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
Education
Master of Science - Computer Science
Mahatma Gandhi University
Kottayam,India11.2011
Bachelor of Science - Physics
Mahatma Gandhi University
Kottayam,India06.2008
Skills
- Eagerness to Learn New Technologies
- Feature and Application Implementation
- Strong Communication and Interpersonal Skills
- Software Testing and Validation
- Front-End Development
- Application Design and Development
- Databases: MSSQL,Entity Frmaework
- Technical Support
- Technical Requirements
- Programming Languages: C#, Net,WCF, WEB API
- Client side: Js,Javascript,HTML
- Application LifeCycle Management
- Kubernetes knowledge( Preparing for certification)
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Elementary (A2)
Timeline
Lead Technical Support Engineer
Dynatrace
05.2019 - Current
Senior Software Engineer
Ernest and Young
06.2018 - 01.2019
Senior Software Engineer
UST Global
01.2016 - 06.2018
Software Developer
Standout IT Solution Techno park
11.2013 - 01.2016
Software Engineer
Dev Web Services
05.2013 - 10.2013
Master of Science - Computer Science
Mahatma Gandhi University
Bachelor of Science - Physics
Mahatma Gandhi University
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