Dynamic HR leader with a proven track record, for 8 years, excelling in talent acquisition, and employee engagement. engagement. Skilled in performance management and payroll processing, I drive initiatives that enhance workplace culture and retention. Passionate about developing future leaders, I leverage data-driven insights to optimize HR strategies and foster organizational growth.
• Workforce Planning: Identify current and future talent needs to align with organizational goals and ensure the right skills are available when needed.
• Recruitment and Staffing: Manage the hiring process for Head Office, Warehouse, Production and retail staff, including job postings, interviews, selection, and onboarding to ensure stores are adequately staffed.
• Talent Acquisition: Develop and execute effective recruitment strategies to attract and hire top talent across all levels of the organization.
• Onboarding: Implement structured onboarding programs to integrate new hires smoothly, ensuring they understand company culture, roles, and expectations.
• HR Policy Implementation: Enforce HR policies consistently across all verticals, ensuring alignment with organizational standards and legal requirements.
• Employee Engagement: Develop initiatives to boost employee morale, such as recognition programs, team-building activities, and regular communication channels.
• Performance Management: Establish clear performance metrics, conduct regular evaluations, and provide constructive feedback to support employee growth and organizational objectives.
• Leadership Development: Identify high-potential employees and provide leadership training to prepare them for future leadership roles within the organization.
• Succession Planning: Develop plans to ensure leadership continuity by identifying and preparing internal candidates for key roles.
• Employee Engagement: Foster a positive work environment by implementing initiatives that enhance job satisfaction, motivation, and retention.
• Talent Analytics: Use data-driven insights to assess talent management practices, identify gaps, and make informed decisions.
• Employee Retention Strategies:Implement strategies to reduce turnover by addressing employee concerns, providing growth opportunities, and recognizing achievements.
• Career Pathing: Help employees map out their career paths within the organization, aligning personal goals with company growth.
• Accurate Payroll Processing: Ensure timely and accurate calculation of wages for both head office and warehouse employees, including regular hours, overtime, and bonuses.
• Compliance with Labor Laws: Adhere to labor laws and regulations, including minimum wage, overtime rules, and record-keeping requirements.
• Payroll Reconciliation: Regularly reconcile payroll accounts to ensure accuracy and resolve any discrepancies promptly.
• Leading the HR Shared Services team for the organization with 4000+ employees
• Ensuring compliance to the SLAs with a TAT of 24-hour response rate and monthly >90% satisfaction score
• Maintaining a 25% average adoption rate on a monthly basis for incoming HR tickets
• Conducting the induction for new joiners in the leadership level
• Assisting in the creation of policies and processes for new entities in the organization
• Collating and preparing the monthly Business Score Card reporting the Talent Management progress
• Responsible for preparing the monthly HR metrics dashboard with analytical insights into HR systems & processes
• Analysis of the HR metrics dashboard to increase efficiency of processes and close loop holes with multiple stakeholders
• Auditing and governing internal HR processes and compiling data for external audits.
• Solely responsible for virtual and in-office onboarding for the first 500+ employees
• Functioning as the IT representative (G-Suite Admin) for all employees in the absence of an IT team
• Successfully implemented the ‘buddy system' for new recruits with a 30-60-90 day connect
• Responsible for setting up the employee benefits structure including creating the digitized employee handbook to enhance employee experience
• Successful execution of employee engagement activities with over 80% participation
• Formulating organization policies and acting as the maker and checker of SOPs with smooth execution for 700+ employees
• Successfully conducted the first NPS survey for the organization with a 90% participation and 80% score
• Responsible for the acquisition executions and process integrations with Unacademy
• Solely responsible for the vendor management processes from onboarding, exit and payment
• Monthly governance of TA processes to ensure alignment of HR Operations with hiring forecasts
• Business Partnering for Corporate Functions (CEO's Office, Marketing, Human
Resources, Finance), Sales & Tech Functions (Engineering, Analytics, Product, Product Design)
• Timely exit governance for the above teams ensuring a monthly average score of 8 out of 10
• One-on-one connects with teams to understand pulse of the organization and help resolve pain points.
TESOL/TEFL with a specialization in young learners, teachers training, and train the trainer