ANEESHUNNITHAN SV
Trivandrum
Summary
Productive Cluster Manager with over 12 years of experience. Lengthy financial track record with expertise in sales and budgeting. Implements quality recruiting and training practices by creating inviting work environments and supportive teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
4
4
Languages
17
17
years of professional experience
Work History
General Manager
Lulu Group International
Riyadh
04.2026 - Current
- Overall Operations Management – Manage day-to-day mall/store operations, ensuring smooth and efficient business performance.
- Sales & Revenue Management – Increased sales, revenue, and profitability through development and execution of targeted strategies.
- Team Leadership – Lead large teams, including department heads, managers, supervisors, and frontline employees.
- KPI & Performance Management – Analyzed and reported on key KPIs, driving insights into sales, customer satisfaction, and profitability.
- P&L Management – Take responsibility for budgeting, cost control, expenses, margins, and overall financial performance.
- Maintained high-quality customer service at all levels of the organization.
- Staffing & Workforce Planning – Coordinated manpower planning, scheduling, and recruitment to optimize workforce efficiency and enhance performance.
- Inventory & Stock Management – Ensure optimum stock availability, inventory accuracy, replenishment, and reduction of ageing/slow-moving stock.
- Developed and reviewed management information systems, business reports, performance dashboards, and management presentations.
- Strategic Planning – Develop short- and long-term business plans aligned with organizational objectives.
- Leadership & Development – Build a strong management team through coaching, training, succession planning, and continuous performance development.
Cluster Manager – Dark Store Operations
Reliance Retail Limited
Trivandrum
03.2022 - 03.2025
- Provided strategic leadership for multi-site dark store operations, driving business performance, operational excellence, service levels, and customer experience across the cluster.
- Led end-to-end quality and inventory governance, strengthening process controls, stock accuracy, shrinkage reduction, wastage control, and SOP compliance.
- Directed large cross-functional teams and Store Managers, optimizing workforce planning, productivity, capability development, and performance accountability.
- Owned cluster-level KPI performance and continuous improvement, using data-driven reviews, root-cause analysis, and corrective action plans to improve operational efficiency.
- Implemented trending initiatives to help drive sales across cluster.
- Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
- Managed cluster expenditure by adhering to set budget.
- Monitored facility managers and staff performance through quarterly review assessments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cluster Branch Manager
Spar International
Abuja
11.2018 - 01.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Senior Operations Manager
QRS Retail Limited -Nilgiris 1905
Trivandrum
01.2017 - 01.2018
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Provided leadership for continual management and employee training initiatives.
- Developed systems and procedures to improve operational quality and team efficiency.
- Allocated resources to planned programs according to business objectives.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
Retail Store Manager
Spencer's Retail
Trivandrum
01.2016 - 01.2017
- Maintained customer satisfaction with quick and professional handling of product returns.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Store Manager
Choppies South Africa
South Africa
01.2015 - 12.2015
- Maintained customer satisfaction with quick and professional handling of product returns.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Submitted orders for new inventory.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Aditya Birla Retail Limited
Trivandrum
11.2013 - 01.2015
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Developed and implemented successful staff incentive programs to motivate employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Floor Manager
Shopper Supermarket
Dar es Salaam
11.2009 - 10.2013
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
DVMNNMHSS
MaranalloorHigh School Diploma -
Government Higher Secondary School Balaramapuram
BalaramapuramHigh School Diploma -
NIBM
TrivandrumMBA - HR & Marketing
NIBM
TrivandrumSkills
- Multi-Store & Large-Format Retail Operations
- Dark Store Operations & Order Fulfilment
- P&L, Cost Control & Business Performance
- KPI, SLA & Productivity Management
- Quality Assurance & Process Governance
- Inventory, Shrinkage & Loss Prevention
- Strategic Team Leadership & Workforce Planning
- Operational Excellence & Continuous Improvement
Business Development
Strategic planning
Creative merchandising
Business planning
Budgeting
Business administration
Sales and marketing
Excellent Communication
Cycling
Cycling is one of my favourite hobbies that i do in free time. Cycling is a good hobby since it makes the body healthy. It is also a type of exercising. One can adopt this hobby since it does not fool away our much time and can be done anywhere and anytime. I have my bicycle since 1 year. I do cycling outside my house for 1 hour daily.
Personal Information
Title: Retail Area Manager
Languages
English
Beginner
A1
Hindi
Beginner
A1
Malayalam
Beginner
A1
Tamil
Beginner
A1
Timeline
General Manager
Lulu Group International
04.2026 - Current
Cluster Manager – Dark Store Operations
Reliance Retail Limited
03.2022 - 03.2025
Cluster Branch Manager
Spar International
11.2018 - 01.2022
Senior Operations Manager
QRS Retail Limited -Nilgiris 1905
01.2017 - 01.2018
Retail Store Manager
Spencer's Retail
01.2016 - 01.2017
Retail Store Manager
Choppies South Africa
01.2015 - 12.2015
Store Manager
Aditya Birla Retail Limited
11.2013 - 01.2015
Floor Manager
Shopper Supermarket
11.2009 - 10.2013
High School Diploma -
DVMNNMHSS
High School Diploma -
Government Higher Secondary School Balaramapuram
High School Diploma -
NIBM
MBA - HR & Marketing
NIBM