ANEIES SHAIK

Sysco Foods: Program Managed $104M in concurrent SD-WAN and LAN transformation initiatives across 468 sites.

• Led end-to-end, multi-million dollar network transformation programs for enterprise clients. Oversee all phases from initiation to closure, managing budgets, resources, and cross-functional teams to deliver complex technical solutions that meet stringent business requirements.
• Sysco Foods | SD-WAN Transformation (2022 – 2024)
• Program Value: $85 Million | Scope: 358 Sites
• Directed the migration of high-volume warehouses to an Aruba/Silver Peak SD-WAN platform, ensuring zero downtime during peak operational hours.
• Implemented inventory forecasting model to optimize Calyx, resulting in significant capital savings for client and partner (AT&T).
• Sysco Foods | LAN & Wireless Refresh (2024 – Present)
• Program Value: $19 Million | Scope: 110 Sites
• Managed a comprehensive refresh of end-of-life Cisco infrastructure to Aruba Wireless (AP-515/575) and Cisco Catalyst 9300 switches.
• Led technical design sessions and oversaw site surveys, staging, cutover, and hyper-care support.

• BMO Harris Bank | Post-Acquisition Bank of the West Network Integration (2021 – 2022)
  
  Scope: 525+ Branches
  
  Led the strategic network integration for 525+ branches following BMO Harris Bank's acquisition of Bank of the West.
  
  Engineered and executed the deployment of a resilient, multi-link SD-WAN solution (MPLS/Broadband/LTE) to ensure seamless connectivity and operational continuity across the expanded footprint.
  
  Managed complex circuit provisioning, site surveys, and right-of-entry (ROE) processes, coordinating with multiple carriers to meet aggressive integration timelines.
  
  Integrated Hosted Voice Services (HVS) onto the new data network, eliminating redundant infrastructure and reducing operational costs.
• Led cross-functional teams to deliver complex technical projects on time.
• Developed project plans using Agile methodologies for improved workflow efficiency.
• Facilitated communication between stakeholders, ensuring alignment on project goals.

Led one of the largest network services transformations in 2018 for Bank of America, enhancing infrastructure across financial centers.

• Managed high-visibility network transformation programs for banking sector, serving as primary technical authority and client advisor, ensuring flawless execution and compliance with operational policies.
• Scope: 1,500+ Financial Centers
• Led a flagship transformation program to replace legacy technology in its entirety with the most current infrastructure across the whole environment. This project encompassed all hardware and circuitry for every financial center, representing one of the largest commercial events in the network services marketplace in 2018.
• Deployed Software-Defined WAN (SD-WAN), a secure network overlay technology connecting financial centers and data centers to the internet.
• Managed end-to-end delivery of MPLS, Broadband, and DIA circuits, replacing aging routers and providing a safer, more secure public internet connection across the entire footprint.
• Managed the competitive carrier bidding and selection process, optimizing for cost, speed, and reliability.
• Proactively identified and resolved construction and remediation impediments, ensuring site readiness and on-time delivery.
• Scope: 750+ Sites
• Orchestrated deployment of Cisco 1108 routers while decommissioning 1,500+ legacy devices, streamlining infrastructure across 750+ sites.
• Developed and managed integrated project plans, batching sites for efficient roll-out and managing logistics for global device staging and shipping.
• Established a nightly TTU command center, achieving a high first-time-right success rate and ensuring seamless handover to operations.

• Oversaw Change Management process for enterprise clients such as Textron, DHL, and NHS, achieving zero-impact network changes.
• Led Change Advisory Board (CAB) meetings, evaluating risks and obtaining approvals for complex change requests.
• Managed service delivery operations for enterprise clients across multiple regions.
• Coordinated cross-functional teams to ensure timely project completion and client satisfaction.
• Developed service improvement plans based on client feedback and operational assessments.

• Major Incident Management: Led technical bridges to restore critical network outages for Fortune 100 clients, ensuring 95.5% service availability SLA was met.
• Problem Management: Authored detailed Post-Incident Reports (PIR) and Root Cause Analyses (RCA), implementing permanent fixes for chronic issues.
• Managed service delivery operations to ensure seamless customer experiences.
• Collaborated with cross-functional teams to align service strategies and goals.
• Oversaw incident management processes to resolve customer issues promptly.

• Directed technical bridges to restore critical network voice and application server outages for Fortune 100 clients, achieving a 99.5% service availability SLA.
• Led incident management processes to ensure timely resolution of service disruptions.
• Developed and maintained problem records for tracking unresolved incidents.
• Facilitated root cause analysis sessions to identify underlying issues in services.

• Managed ticketing system, streamlining user request tracking and resolution.
• Collaborated with IT teams, implementing system upgrades and enhancements to improve functionality.
• Guided users through troubleshooting steps, enhancing their experience with applications and devices.
• Assisted in training new staff on service desk protocols and tools.

• Diagnosed and resolved customer inquiries through phone, email, and chat channels.
• Assisted end users with hardware, software, network, and peripheral issues, ensuring efficient problem resolution.
• Delivered technical support for hardware and software issues, enhancing user experience across multiple platforms.
• Collaborated with IT teams to implement system upgrades and enhancements.
• Followed up with users to confirm satisfaction with resolutions, fostering positive relationships and improving service quality.