ANEEZ M A
Field Service engineer
Ernakulam
Summary
Professional customer service engineer with strong technical skills and keen eye for detail. Adept at troubleshooting complex issues, delivering exceptional support, and ensuring optimal system performance. Proven track record in team collaboration and adaptability, consistently achieving high satisfaction and operational goals. Known for reliability, problem-solving abilities, and effective communication.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
SENIOR CUSTOMER SERVICE ENGINEER
CMS Info Systems Pvt.Ltd
ERNAKULAM
07.2016 - 10.2024
- Served as a key liaison between customers and internal departments, ensuring seamless communication for problem-solving efforts.
- Assisted in the creation of a comprehensive knowledge base, enhancing team efficiency and self-sufficiency when handling technical issues.
- Established strong relationships with customers through consistent follow-up on resolved issues, ensuring their ongoing satisfaction with products or services received.
FIELD SUPPORT ENGINEER
MRV INFOTECH INDIA PVT LTD
01.2014 - 07.2016
- Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs
- Installation of ATM & CDM Machines
- Installation and maintenance of passbook kiosk machine
- Installation of S/W
- Preventive Maintenance
- Troubleshoot software related problems
- Troubleshoot H/W related Problems
- Provide training to custodians
SYSTEM ENGINEER
EXTRAMARKS EDUCATION PVT LTD
06.2011 - 04.2013
- Implementation & maintenance of smart class room
- Provide technical support for Desktop & Software related problems
- Installation & maintaining of PCs
- Designing, implementation and maintenance of Windows & Linux based Network, inclusive of all Networking Hardware & Software support
- Installation and updating of operating system and other software
- Installation and Maintaining of Interactive boards and projectors
- Troubleshoot software related problems
- Provide software training to teachers
Education
Hardware& Networking Engineer - Hardware& Networking
Zion Computer Hardware& Networking
Ernakulam, KL 04.2010 - 06.2011
Diploma in Electronics - Electronics
GOV.POLYTECHNIC COLLEGE
MUTTOM, THODUPUZHA 06.2007 - 03.2010
Skills
Complaint management
Good knowledge in computer Hardware & Networking
Escalation management
Hardware expertise
undefinedPersonal Information
- Father's Name: Azeez M M
- Date of Birth: 08/15/89
- Gender: Male
- Marital Status: Married
Timeline
SENIOR CUSTOMER SERVICE ENGINEER
CMS Info Systems Pvt.Ltd
07.2016 - 10.2024
FIELD SUPPORT ENGINEER
MRV INFOTECH INDIA PVT LTD
01.2014 - 07.2016
SYSTEM ENGINEER
EXTRAMARKS EDUCATION PVT LTD
06.2011 - 04.2013
Hardware& Networking Engineer - Hardware& Networking
Zion Computer Hardware& Networking
04.2010 - 06.2011
Diploma in Electronics - Electronics
GOV.POLYTECHNIC COLLEGE
06.2007 - 03.2010
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