Aneri Nandu

• Maintained current knowledge of evolving changes in marketplace.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Met existing customers to review current services and expand sales opportunities.
• Recorded accurate and efficient records in customer database.
• Monitored service after sale and implemented quick and effective problem resolutions.

• Worked under Product Data Operations (PDO) as Business Operations Associate.

• Proven track record of assessing client’s AI, delivering value and innovation to globally recognized social media client.

• Responsible for analysing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.

• Working effectively on process automation insights to improve the process efficiency and maintain client value.

• Upholding AHT and SLA commitments made to clients and producing work of a high calibre.

• Closely monitoring the daily productivity and making effective quality action plans to maintain team productive time.

• Involved in non BAU activities like people engagement and an active member of Fun Committee in arranging and conducting weekly stress buster activities for the team.

• Preparing and maintaining work trackers such as compliance check, training tracker for the team to achieve the weekly targets effectively.

• Active participation in process training activities.