Aneshia Pinkton
Indianapolis
Summary
I am seeking an opportunity that will enable me to utilize my leadership skills, sales knowledge, and customer service expertise to motivate and develop individual mindsets, skill sets, and abilities, resulting in a world-class customer experience for both internal and external customers.
Experienced with leading inside sales teams to achieve and surpass goals. Utilizes effective communication and strategic planning to drive sales performance. Track record of building and maintaining strong client relationships.
Overview
11
11
years of professional experience
Work History
Inside Sales Team Lead
REPUBLIC SERVICES
08.2023 - Current
- Engage agents supportively to foster inclusion and exceed sales goals.
- Identify and address compliance issues and customer escalations.
- Develop performance dashboards and provide agent training support.
- Coordinate cross-departmentally to resolve complex issues.
Onboarding/service/sales Team Lead
REPUBLIC SERVICES
03.2020 - 08.2023
- Manage performance metrics and coach agents for maximum results.
- Lead onboarding processes and skill development initiatives.
- Adapt coaching styles to effectively reach all team members.
- Conduct virtual engagement activities for continuous improvement.
- Maintain daily communication on performance outcomes.
Operational Excellence Senior ADVISOR
REPUBLIC SERVICES
07.2019 - 03.2020
- Respond professionally and courteously to escalated customer concerns to reach an expedient solution and meet the customer’s needs and expectations.
- Collaborate with peers, supervisors, and managers to identify and streamline closed-loop processes and implement process standards that enhance service, delivery, and customer experience.
- Use customer service expertise to assess existing practices and procedures for process improvement opportunities with all contact centers and sites.
Sales Consultant
REPUBLIC SERVICES
08.2017 - 07.2019
- Develops and maintains a rigorous knowledge of the Company’s available services, lines of business, and pricing structures, and offers additional services as appropriate to assigned existing customers.
- Demonstrates leadership qualities by being a designated SME when the supervisor is unavailable.
- Meets and exceeds expectations in productivity, schedule adherence, Net Promoter Scores, transfers, and average handle time.
Resource Specialist
REPUBLIC SERVICES
01.2017 - 08.2017
- Handles customer inquiries, processes payments, and retains customer business.
- Listen attentively to ensure the customer has a professional and helpful experience.
- Quickly de-escalates customer concerns by understanding the issue, relating to the callers, clearly explaining the company processes, and delivering on our first call resolution promise.
Call Center Supervisor
dial America
06.2014 - 01.2017
- Responsible for training and developing a team of 15 employees on company procedures, expectations, and third-party privacy contract content.
- Monitored employees' calls as a Quality Assurance measure and provided feedback on areas of opportunity.
- Delivered coaching plans addressing performance metrics, focusing on quality scores and product knowledge.
- Administered corrective action plans regarding attendance or behavior issues.
Education
Bachelor of Business Management -
Indiana Tech
08.2025
Associate of Science -
Brown Mackie
10.2016
Skills
- Customer relationship building
- Sales strategy development
- Pipeline management
- Sales coaching
- Sales team leadership
- Sales development
- Cross-functional collaboration
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Listening skills
Timeline
Inside Sales Team Lead
REPUBLIC SERVICES
08.2023 - Current
Onboarding/service/sales Team Lead
REPUBLIC SERVICES
03.2020 - 08.2023
Operational Excellence Senior ADVISOR
REPUBLIC SERVICES
07.2019 - 03.2020
Sales Consultant
REPUBLIC SERVICES
08.2017 - 07.2019
Resource Specialist
REPUBLIC SERVICES
01.2017 - 08.2017
Call Center Supervisor
dial America
06.2014 - 01.2017
Associate of Science -
Brown Mackie
Bachelor of Business Management -
Indiana Tech
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