Protel
Aney Bhakare
Hospitality Industry
Hyderabad
Summary
Total 4.6 year of experience in Hospitality Industry and experienced as Team Leader by directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
5
5
years of professional experience
2065
2065
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Team Leader
Holiday Inn Express Hitech City
12.2022 - 03.2025
- Improved communication between departments by implementing effective communication strategies and regular meetings
- Trained and mentored team members, ensuring consistent service delivery across the front office team
- Resolved guest issues professionally, maintaining a high level of customer satisfaction
- Promoted a positive work environment through team-building activities that fostered camaraderie among colleagues
- Analyzed guest feedback to identify trends or opportunities for improvement within the department
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
Sr. Front Office Associate
Hawthorn Suites By Wyndham
04.2022 - 12.2022
- Managed front desk operations during peak hours, handling high volumes of calls and walk-ins efficiently
- Handled guest complaints professionally, resolving issues effectively to maintain positive relationships and reputation for the hotel brand
- Assisted guests with special requests, ensuring a personalized and memorable stay experience
- Processed guest check-ins and check-outs following procedures for fast turnover
- Resolved guest complaints and discrepancies in prompt and courteous manner
- Answered hotel phones with professionalism and directed calls appropriately
Front Office Associate
Aurika By Lemon Tree
07.2021 - 02.2022
- Increased guest satisfaction by resolving complex issues and providing exceptional service at all times
- Managed guest relations through communication and helpful interactions
- Identified guest needs and wants to enhance customer experiences and boost sales
Job Trainee
Aurika By Lemon Tree
01.2021 - 07.2021
- Learned new materials, processes, and programs quickly.
- Managing Online and Phone Reservations.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Managing Guest Relations and Complaints
- All Front Desk Operations
- Administrative & Support tasks
Industrial Trainee
Aurika By Lemon Tree
06.2020 - 12.2020
- Guest Services: Assisted in providing high-quality customer service, handling guest queries, check-ins/outs, and resolving complaints to ensure guest satisfaction.
- Front Office Operations: Assisted in managing reservations, room assignments, and coordinating guest requests, contributing to seamless daily operations.
- Food and Beverage Service: Supported the food and beverage team by delivering orders, setting up dining areas, and ensuring excellent dining experiences.
- Housekeeping: Assisted in ensuring cleanliness and maintenance of guest rooms and public areas, following hotel standards.
- Event Management: Helped with organizing and coordinating events, conferences, and banquets, ensuring customer requirements were met.
- Inventory Management: Monitored and maintained inventory levels of supplies and materials in various departments, ensuring efficient operations.
Education
MBA - Business Management
Liverpool Public University
London 04.2001 -
Master - English Literature
Yashwantrao Chavan Maharashtra Open University
05-2023
Bachelor Of Vocational - Hotel Management
Institute Of Hotel Management And Catering
Udaipur05-2021
Bachelor of Arts - Arts
Yashwantrao Chavan Open University
Saoli 04.2001 - 01.2023
Skills
- Budgeting
- Presentation
- Team supervision
- Problem-solving
- Communication
- Problem Solving
- Multitasking & Time Management
- Adaptability
- Team Work
- Python
- Aws Cloud
- Excel
Certification
ESOL By Cambridge University
Accomplishments
Won 3 Times Employee of the Month
Won 1 Time Employee of the Year
Facilitated for bring most Trip Advisor Reviews.
Software
IDS
Oasis
Pycharm
AWS Cloud
MS Excel
Interests
Travelling
Watching Japanese Anime
Cricket
Timeline
Team Leader
Holiday Inn Express Hitech City
12.2022 - 03.2025
Sr. Front Office Associate
Hawthorn Suites By Wyndham
04.2022 - 12.2022
Front Office Associate
Aurika By Lemon Tree
07.2021 - 02.2022
Job Trainee
Aurika By Lemon Tree
01.2021 - 07.2021
Industrial Trainee
Aurika By Lemon Tree
06.2020 - 12.2020
MBA - Business Management
Liverpool Public University
04.2001 -
Bachelor of Arts - Arts
Yashwantrao Chavan Open University
04.2001 - 01.2023
ESOL By Cambridge University
MSCIT
Master - English Literature
Yashwantrao Chavan Maharashtra Open University
Bachelor Of Vocational - Hotel Management
Institute Of Hotel Management And Catering
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