ANGAD VEER SINGH KALA
Noida
Summary
Dynamic IT professional with a proven track record at HCL Technologies Infra Pvt Ltd, leading teams to enhance SCCM/Intune infrastructure performance. Excelled in project management and leadership, achieving significant improvements in system compliance and security. Skilled in Server administration and fostering cross-functional collaboration, I've driven initiatives that align IT with business goals, demonstrating exceptional problem-solving abilities. With Strong Change Management skills able to deliver solutions using ITSM/ITOM frameworks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Track Lead/Senior Specialist
HCL Technologies Infra Pvt Ltd
Noida
06.2018 - Current
- Lead a team of IT professionals in the deployment and management of SCCM/Intune infrastructure, ensuring optimal performance and availability.
- Oversee the creation and deployment of application packages, reducing software delivery time, and improving user satisfaction.
- Implemented Automated Patch Management process, resulting in an increase in system compliance and security.
- Collaborate with cross-functional teams to align IT initiatives with business objectives, enhancing overall organizational efficiency.
- Conduct regular training sessions and workshops to keep the team updated on the latest technologies and best practices.
- Managed SCCM operations, including software updates, endpoint protection, and inventory management.
- Provided advanced troubleshooting and support for SCCM-related issues, achieving a high rate of first-call resolution.
- Worked closely with stakeholders to gather requirements and deliver customized IT solutions that met business needs.
- Contributed to the development of IT policies and procedures, enhancing operational efficiency and governance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained detailed documentation for all application packages, facilitating easy updates and troubleshooting.
- Collaborated with software vendors and internal teams to resolve complex issues and implement new applications.
- Streamlined the process, reducing deployment times, and improving reliability.
- Participated in regular audits to ensure compliance with corporate standards and industry regulations.
- Analyzed key performance indicators to identify effective strategies.
Specialist
Dell Technologies India Pvt Ltd
Gurgaon
03.2015 - 06.2018
- Diagnose and troubleshoot hardware and software issues for a diverse client base
- Provide technical support and training to end-users on hardware and software usage
- Conduct system performance tests and implement enhancements to improve efficiency
- Ensure data security through regular updates and security protocols
- Collaborate with the IT team to develop and implement innovative technological solutions
- Worked with project managers to develop and implement strategies for cost savings and resource optimization
Network Trainee
HCL Technologies Infra Pvt Ltd
Noida
08.2013 - 03.2014
- Monitored network performance and identified possible threats using network analysis tools
- Created and maintained detailed network documentation, including network diagrams and device configurations
- Updated and maintained the company's internal network infrastructure, resulting in improved network performance and reliability
Education
B Tech - Information Technology
University of Pune
Pune05.2013
Skills
- Project Management
- Leadership
- Excellent communication skills
- Multitasking skills
- Problem solving
- Compliance and security
- Risk management
- Change management
- Business continuity planning
- Compliance monitoring
- Root-cause analysis
- SCCM administration
- ITSM/ITOM
- System administration
Tools
SCCM, InstallShield, AdminStudio, PowerShell, VBScript, Windows Server, Windows 10/11, Active Directory, Group Policy, SQL Server, VMware
Certification
- ITIL v4
- CompTia A+
Timeline
Track Lead/Senior Specialist
HCL Technologies Infra Pvt Ltd
06.2018 - Current
Specialist
Dell Technologies India Pvt Ltd
03.2015 - 06.2018
Network Trainee
HCL Technologies Infra Pvt Ltd
08.2013 - 03.2014
B Tech - Information Technology
University of Pune
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