ANGANA BORA
Management Graduate
Guwahati
Summary
Seeking a position to utilize my skills and abilities in the industry that offers security and professional growth while being resourceful, innovative and flexible. Determined Center Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Center Manager
Fledge Institute of Aviation and Hospitality
Guwahati
02.2022 - 12.2022
- Manage, direct and monitor the overall performance of the center
- Meeting planned sales goals
- Setting individual sales targets with the sales team
- Developing your sales team through motivation, counseling and product knowledge education
- Overseeing the activities and performance of the sales team
- Managing organizational sales by developing a business plan
- Reporting on a monthly basis
- Developing plans and strategies for team activities and targets
- Interact and cooperate with all members of the organization
- Attending management and team meetings
- Reporting daily to the Center Director
Center Sales Manager
Frankfinn Institute of Airhostess Training
Guwahati
01.2019 - 01.2022
- Achieving monthly admission target of the Center
- Responsible for delivering impactful sales presentation in nearby areas and centers
- Responsible for admission process & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc
- Facilitate data management, team management and preparing MIS
- Handling queries of students & parents by effective counseling
- Handling Operations activity of the Center
- Reporting directly to Regional Manager or Zonal Manager
- Handling 2 to 3 counselors and their performance.
Sr. Counselor
Miles Bronson Residential School
11.2017 - 12.2018
- Taking complete responsibility of the whole admission procedure
- Have to take care of the students post admission
- Proper coordination in between parents and management
- Giving seminars or presentation
- Have to look after all administrative work
- Participate in the decision-making process for student admissions based on school
- Policies and guidelines
- Maintain the target metrics by converting prospective students into confirmed Admission and succeed in achieving the performance goals
- I
- Handling a team of 100.
Floor & Operations Sr. Executive
GNRC Pvt Ltd
10.2016 - 10.2017
- Planning and implementation of ideas for improving the patient care and the satisfaction level of the patient and attendant
- Regular study of the hospitals OP / IP, area wise patient, referred patient, referred case, referred doctor’s name, collection etc & ensures the satisfaction
- Keep strict watch on the patient needs, grievances and to solve their problems as early as possible
- Counseling of patients, accompany for approvals and billing, resolve patients queries in coordination
- Ensure timely & appropriate discharge of the patients both insured and corporate patients resolve patient’s queries in coordination with Marketing executive
- Responsible for overall cleanliness of the hospital ward, OPD, IPD, OT’s, Doctors Chamber etc
- Regular inspection of toilet fittings, pipelines, etc and ensuring the smooth function of all electrical items with help of electrical engineering
- Ensure proper flow of Bio - medical waste
- Coordinating with other depts
- E.g., Finance & accounts, security, F&B, Engineering, Housekeeping, etc
- Many more related to administration and operations department of a Hospital.
Deputy Manager
Hayat Hospital
04.2014 - 09.2016
- Completely responsible for the Patient Care (IPD & OPD) and their satisfaction
- Resolving any issue regarding patients and Counseling them
- Looking after the operations part of the hospital
- Taking care of the patients appointments for Doctors
- Proper coordination with all departments and Doctors
- Looking after the Call center of the hospital
- Feedback collection and resolving if any complaints after the discharge
- Responsible for admissions & Discharge procedure
- Responsible for all Diagnostic departments
- Handling a team of 100 to 150 for above mentioned responsibilities.
Asst. Administrative Officer and NICU
Institute of Human Reproduction
01.2010 - 03.2014
- To look after proper functioning of NICU
- Responsible for all Operational activities
- Customer Satisfaction
- Maintaining proper hygiene & cleanliness and also security in NICU
- Maintaining the duty roster of nurses
- Proper coordination with every departments and doctors
Education
High School Diploma -
HSSLC From AHSSEC
Guwhati 04.2001 - 05.2002
GRADUATION - Hospital Management
BHM From Bilaspur University
Guwahati 01.2004 - 05.2007
MBA - Hospital Management
ICFAI University
Guwahati 02.2019 - Current
Skills
COMPUTER SKILLS
Coaching and mentoring
Staff leadership
Sales proficiency
Operations oversight
Team Supervision
Employee scheduling
Employee reviews
Recruitment
Staff training/development
Effective leader
Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
Center Manager
Fledge Institute of Aviation and Hospitality
02.2022 - 12.2022
MBA - Hospital Management
ICFAI University
02.2019 - Current
Center Sales Manager
Frankfinn Institute of Airhostess Training
01.2019 - 01.2022
Sr. Counselor
Miles Bronson Residential School
11.2017 - 12.2018
Floor & Operations Sr. Executive
GNRC Pvt Ltd
10.2016 - 10.2017
Deputy Manager
Hayat Hospital
04.2014 - 09.2016
Asst. Administrative Officer and NICU
Institute of Human Reproduction
01.2010 - 03.2014
GRADUATION - Hospital Management
BHM From Bilaspur University
01.2004 - 05.2007
High School Diploma -
HSSLC From AHSSEC
04.2001 - 05.2002
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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