Summary
Overview
Work History
Education
Skills
Accomplishments
Ignition Crew
Timeline
Generic

Angel Blessy

Sr.Quality Assurance officer
Bangalore

Summary

To secure a responsible career opportunity, financial professional with 8+ years of experience in Main Bank Switching, Diseased Estates, Commercial loan, Home Loan Support. Quality checks on Home loan Releases ,Nil Debts, PPSR, Personal loan,First home of Grant and Progress Payments Seeking to leverage my interpersonal skills while making a significant contribution to the success of my employer.

Overview

9
9
years of professional experience
2015
2015
years of post-secondary education

Work History

Sr Quality Assurance Officer

ANZ Bank
11.2021 - Current
  • Quality checks on Nil Debt releases (Home Loan Introducers)
  • Act as key point of contact for personal loan Qc/Qa process, ensuring team is using banks accepted best practice
  • Assist operations and sub process quality function in tracking documents and reporting quality with brioght ideas
  • Plan and execute inspection and testing of Quality checks on PPSR (Equipment release) Nil Debts (Property release) and FHOG
  • Update errors and Quality framework procedure to ensure capture and investigation and document complaints.
  • Monitor risk management procedure, maintain, and analyze problems. Identify and report recurring issues to business operation.
  • Updating Monthly Insight reports for the onshore monthly discussion with stakeholders on errors
  • Conducted Monthly meetings handling, maintaining teams Calibration MOMs and Process data and saving data on confluence page on monthly basses.

Senior Analyst

01.2020 - 11.2021
  • Securities - follow up with vid and CT - (mortgaged in ANZ) Title for the property - updated documents with the bank - (Insurance , Pledges load guarantees, delete guarantees from branch)
  • Documents maintenance
  • Actively sending Atom, MOM, Process workouts report
  • Initiated a bright idea
  • Managed core productivity while monitoring and organizing 1st virtual volunteering activity successfully during lockdown period
  • Mentoring /training new joiners and assisting them timely

Senior Analyst

ANZ Banking Group (New Zealand) Limited.
10.2018 - 01.2020
  • Establishing operational objectives and work plans according to Service level agreements.
  • Facilitating a smooth transition for the customers right from documenting their applications, Extracting Financial data to calculating ratios to approve loans by providing financial aid & services at every step.
  • Liaising with Solicitors, Business managers, Lending Specialists & Legal Counsels.
  • Supporting the Front-line staff in providing a seamless delivery of Loan documentations, Commercial & Agricultural Loans.
  • Identified as an achiever with an innovative and strategic working style striving for high Performance.
  • Maintaining Covenant Registry for understanding the Entity's Financial Reporting. ATOM
  • Loading and conducting Meeting for the Team.
  • Analyzing Financial Statements to provide the financial reports to take decisions pertaining to corporate lending.
  • Provided Kaizen ideas and identified various risks that stopped financial leakage of revenue.
  • Preparing Financial Monitory Dairy Notes and Covenants Diary Notes comprising of ratio calculations.
  • Managing the workflow & execution of day-to-day tasks with minimal errors, both monetary & non-monetary.

Business Analyst

09.2016 - 10.2018
  • Main Bank Switching and Diseased Estates
  • Responsible for handling Main Bank Switching (MBS) process in Customer Service and support.
  • Interacting with New Zealand team & other banks for switching queries daily.
  • Actively involved in re-engineering, system checks & process automation for the team.
  • Delivered subject matter expertise on processes.
  • Analyzing the process in depth and getting the process automated.
  • Generated reports quality training programs.
  • Managing workflows and preparing reports associated to teams (i.e. Score Card, SOD, EOD, WIP).
  • Was responsible for allocating work, Daily huddle, Process updates.
  • To manage team SLA efficiently with existing resources.
  • Got cross skilled on Indexing and Maintenance (Deceased Estate Team) and Cards Closure (Credits Assessment Team).
  • Provide Business insights on performance and customers through accurate and timely delivery of business/Campus report; maintain visual dashboards.
  • Co-ordinate escalated issues and complaints within agreed timeframe and manage through to resolution.
  • Taking the responsibility for keeping the team informed on policy / procedural / operational/training issues.
  • To ensure team is updated about any process/procedure changes and liaise with the stakeholders for process updates and resolve queries about the process.
  • Responsible for training, mentoring, and quality check to deliver the best banking services.

Education

Bachelor of Commerce - Accounting and Finance

Bishop Cotton Women's Christian College

Skills

Self-motivated

Accomplishments

  • Recognized & appreciated by the onshore staff for excellence in service deliverables & consistency in meeting customer requirements.
  • Star Performer for the team for 5 months.
  • Awarded Excellence in Leadership at College and Won for Allrounder Award, Best Volunteer student, Best SCM Student.
  • Was voted as the Student President for the Commerce department for Bishop Cotton Women's Christian College.
  • Part of Organizing Committee for International-level Business and Cultural events.
  • Represented college in Crisis Management in Inter Collegiate Business events.
  • Member of the Rotaract Club which help and focus on betterment of society.
  • Reviewed the process document and updated with the latest process changes.
  • Reviewed the process update and updated QMF Personal Loans.
  • Identified process cause of confusion and rectified for audit readiness.
  • Gained as effective on KCT Audit personal loan.
  • Received appreciation on saving customers complain and COR.
  • Implemented ideas for operations improvement.

Ignition Crew

  • Was faculty for Kiwiana Training (15 batches)
  • Key person for CSR Crew 2018-2023
  • Assisted the job survey team by consolidating the results of the survey and communicating the same to the managers.
  • Helped the team build a resource dictionary for reporting.
  • Being part of L&D Crew 2020-2021.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Actively involved in Comms/CSR and Customer and process squad.

Timeline

Sr Quality Assurance Officer

ANZ Bank
11.2021 - Current

Senior Analyst

01.2020 - 11.2021

Senior Analyst

ANZ Banking Group (New Zealand) Limited.
10.2018 - 01.2020

Business Analyst

09.2016 - 10.2018

Bachelor of Commerce - Accounting and Finance

Bishop Cotton Women's Christian College

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Angel BlessySr.Quality Assurance officer