Angel Fernandes

• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Prepared annual budgets with controls to prevent overages.
• Partnered with vendors and suppliers to effectively manage and budget.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Advanced productivity KPIs to achieve key business goals and objectives.
• Evaluated suppliers to maintain cost controls and improve operations.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Reviewed operations reports to understand numbers and trends.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Increased profit by streamlining operations.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Identified procedure or process changes required to improve performance and productivity.
• Introduced new methods, practices and systems to reduce turnaround time.
• Developed systems to track and log work issues.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Formulated processes to reduce downtime and financial loss.
• Identified and resolved unauthorized, unsafe or ineffective practices.

• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Prepared annual budgets with controls to prevent overages.
• Partnered with vendors and suppliers to effectively manage and budget.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Advanced productivity KPIs to achieve key business goals and objectives.
• Evaluated suppliers to maintain cost controls and improve operations.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Reviewed operations reports to understand numbers and trends.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Increased profit by streamlining operations.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Identified procedure or process changes required to improve performance and productivity.
• Introduced new methods, practices and systems to reduce turnaround time.
• Developed systems to track and log work issues.
• Built and reviewed master service agreements to simplify and streamline contract negotiation process.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Formulated processes to reduce downtime and financial loss.
• Identified and resolved unauthorized, unsafe or ineffective practices.

• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Coordinated leadership workshops to educate team members on best practices to optimize productivity.
• Created and implemented aggressive action plan to address pressing cost control needs.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Managed daily operations of [Type] organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
• Eased team transitions and new employee orientation through effective training and development.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Managed 45 team members across 4 departments, resulting in approximate $ 12000 increase in annual revenue.
• Trained and guided team members to maintain high productivity and performance metrics.
• Monitored over 45 employees' day-to-day activities and made plans to rectify issues.
• Raised property accuracy and accountability by creating new automated tracking method.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Mitigated business risks by working closely with staff members and assessing performance.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Supervised creation of exciting merchandise displays to catch attention of multiplex customers.

• Initiated plans to improve customer relations, quality standards and service efficiency.
• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
• Developed schedules for up to 16 employees per shift.
• Formulated procedures to use in event of accidents, fires or other emergencies.
• Set goals for department and supported employees in meeting expectations.
• Trained employees in essential job functions.
• Handled employee-related issues to improve performance, professional conduct and attendance reliability.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Encouraged departmental employees to present positive, exemplary image to customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Supervised staff of 37 personnel by implementing company policies, protocols, work rules and disciplinary action.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Defined clear targets and objectives and communicated to other team members.

• Monitored staff compliance with departmental policies, procedures and applicable regulatory requirements.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Monitored FIFO, LIFO and COGS.
• Participated in team-building activities to enhance working relationships.

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Supervised guests at front counter, answering questions regarding products.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Rotated merchandise and displays to feature new products and promotions.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
• Introduced new methods, practices and systems to reduce turnaround time.
• Completed point of sale opening and closing procedures.
• Evaluated suppliers to maintain cost controls and improve operations.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Managed inventory control, cash control and store opening and closing procedures.

Take calls and do calling the patrons for pending payments for their life insurance.

• Prepared annual budgets with controls to prevent overages.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Formulated processes to reduce downtime and financial loss.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Built and reviewed master service agreements to simplify and streamline contract negotiation process.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Increased profit by streamlining operations.