Angel Gerhardstein
Fort Wayne
Summary
RN Clinical Supervisor with a strong background in care coordination, patient-centered outcomes, and telehealth triage operations across a complex, system-wide healthcare environment. Experienced in leading staff development, onboarding, and training initiatives that promote clinical excellence and team effectiveness.
Currently pursuing a Master’s degree in Nursing Education, with a passion for curriculum development, knowledge translation, and advancing clinical practice through education. Committed to creating engaging, practical learning experiences that support both individual growth and system-wide quality outcomes.
Overview
24
24
years of professional experience
Work History
RN Clinical Supervisor
Parkview Health
Fort Wayne, IN
11.2025 - Current
- Supervised nursing staff, ensuring adherence to best practices and standards of care.
- Developed and implemented patient care protocols to enhance quality of services.
- Conducted performance evaluations, providing constructive feedback to nursing personnel.
- Streamlined communication between departments to improve patient outcomes and satisfaction.
- Coordinated staff schedules, optimizing resource allocation for effective patient care delivery.
- Mentored new hires during orientation programs, providing guidance on policies, procedures, and best practices within the nursing profession.
- Participated in performance improvement projects aimed at enhancing overall quality of care provided within the organization.
- Ensured compliance with regulatory standards by maintaining accurate documentation and timely reporting requirements for all clinical activities.
- Facilitated ongoing staff education focused on relevant topics to the clinic.
- Streamlined clinical workflows by identifying inefficiencies and implementing process improvements for increased productivity.
- Successfully managed challenging situations involving patients or families, employing conflict resolution skills to address concerns professionally and effectively.
- Contributed to departmental budgeting processes by monitoring resource utilization, analyzing trends, and making recommendations for cost-effective solutions.
- Assisted in the development of policies and procedures related to clinical practice standards, ensuring alignment with best practices and accreditation requirements within the healthcare industry.
- Established and maintained effective communication with staff and physicians to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
Telehealth Triage Nurse
Parkview Health
Fort Wayne, IN
04.2024 - 11.2025
- Performed comprehensive virtual assessments, including symptom reviews and vital sign evaluations, to guide patients in determining appropriate next steps in their care.
- Facilitated patient education by clarifying medication regimens, treatment plans, and lifestyle modifications.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Ensured meticulous documentation of triage assessments and treatment plans, facilitating seamless patient management and continuity of care.
- Fostered patient trust and satisfaction by employing active listening and empathetic communication techniques.
- Exhibited composure and professionalism in high-stress situations while effectively managing patient expectations.
- Organized patient appointment schedules for non-emergency examinations, ensuring efficient coordination with healthcare providers.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Facilitated enhanced communication among healthcare team members by acting as a liaison between patients, physicians, and nursing staff.
- Conducted training for new nursing personnel on triage protocols, ensuring improved team performance and skill acquisition.
Nurse Navigator
Parkview Regional Medical Center
Fort Wayne, IN
03.2020 - 04.2024
- Scheduled appointments, educational meetings and follow-ups for patients and family members.
- Provided information about health system navigation, patient rights and health information privacy.
- Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Compiled data and tracked outcomes to formulate recommendations for process improvement.
- Completed timely reports and coordinated with insurance companies for approval and authorization.
- Synchronized care with multidisciplinary team to promote timely follow-up of treatment and supportive care recommendations.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
RN Case Manager
Parkview Regional Medical Center
02.2016 - 03.2020
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Liaised with physicians regarding patient needs, performance and changes.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Created patient assessments and plans for individual home care needs.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Prepared clinical notes and updates for review by primary physician.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Used EPIC to maintain database of relevant information for practitioners to access and coordinate patient care.
- Coordinated rehabilitative and preventive nursing processes and procedures.
- Negotiated with suppliers and vendors to procure medical equipment, supplies and services.
- Directed appropriate preventive and rehabilitative nursing processes and protocols.
- Initiated appropriate preventive and rehabilitative nursing procedures.
Registered Nurse
Parkview Regional Medical Center
05.2002 - 02.2016
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Audited charts and reviewed clinical documents to verify accuracy.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
Education
Bachelor - Nursing
Indiana State University
Terre Haute, INAssociate Degree In Nursing -
Ivy Tech Fort Wayne
Master of Science - Nursing Education
Western Governors University
Salt Lake City, UT08-2027
Skills
Clinical Judgment Patient Assessment Telehealth Triage
Staff Development & Onboarding Curriculum Development
Mentorship & Team Leadership Patient Education
Multidisciplinary Communication Care Coordination
Operational Efficiency Clinical Documentation
Problem Solving Time Management
Microsoft Office
Timeline
RN Clinical Supervisor
Parkview Health
11.2025 - Current
Telehealth Triage Nurse
Parkview Health
04.2024 - 11.2025
Nurse Navigator
Parkview Regional Medical Center
03.2020 - 04.2024
RN Case Manager
Parkview Regional Medical Center
02.2016 - 03.2020
Registered Nurse
Parkview Regional Medical Center
05.2002 - 02.2016
Associate Degree In Nursing -
Ivy Tech Fort Wayne
Bachelor - Nursing
Indiana State University
Master of Science - Nursing Education
Western Governors University