Summary
Overview
Work History
Education
Skills
Certificationsandrecognition
Toolsknowledgeandexpertise
Projects
Timeline
Generic

Angel Mary

Training Manager
Chennai

Summary

Training Manager with 8 years of expertise in program management, focused on designing and delivering comprehensive training solutions. Specialized in leveraging Machine Learning and Large Language Models to optimize learning experiences. Demonstrated proficiency in managing and developing training initiatives across onsite and virtual platforms. Strong communicator and leader, adept at coaching, mentoring, and aligning training strategies with organizational objectives. Proven track record of enhancing employee performance and promoting a culture of continuous improvement.

Overview

9
9
years of professional experience

Work History

Training Manager

Amazon
Chennai
05.2024 - Current
  • Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Improved employee retention rates by creating engaging and interactive learning materials.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Facilitated leadership development workshops, fostering an environment of growth and self-improvement among management team members.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Spearheaded company-wide compliance initiatives, ensuring adherence to industry regulations through targeted employee education efforts.
  • Implemented a robust performance evaluation system, enabling data-driven decision-making on future workforce development strategies.

Senior Training Specialist

AMAZON.COM
Chennai
2 2016 - 04.2024
  • Training Program Management
  • Management and co-ordination of all training activities for Domestic and International sites
  • This includes new hire training, accent and culture training, process training and open house sessions across different training programs and 6 Line of Businesses.
  • Managing TTT (Train the Trainer Program) with fellow colleagues across the globe, report their training performance, adherence and certify them.
  • End to end training program management for global operations, oversee its implementation, instructional design process and assess its outcomes for 1500+ Employees.
  • Analyze trends in quality results, product launches, anticipate learning needs, and devise appropriate training interventions.
  • Monitor and evaluate training programs effectiveness, success and periodically report them in various review meetings (WBR, MBR and QBR).
  • LMS and Content Management System
  • Creating content based on ADDIE model based on TNA, facilitate workshops for new hires, experienced team members
  • Develop training manuals including knowledge-based articles and soft skill modules that target tangible results.
  • Manage the production of various scheduled and ad-hoc reports from Learning Management Systems and support systems.
  • Monitor the training and content requests coming to helpdesk platform (Amazon Projects) and ensure defined SLA is met
  • Also, develop and execute comprehensive training programs to ensure proficiency in Alexa skills for employees across various departments.
  • Collaborate with cross-functional teams to identify training needs, analyze gaps, and implement effective solutions.
  • Creating SOPs and knowledge base for different levels and verticals in the organization
  • Mentor and SME
  • Mentor and support trainees to use cutting edge tools, technology and methods to deliver operational metrics.
  • Providing necessary training and 1:1 coaching for trainees during the Coaching and Feedback and New Hire sessions.
  • Conducting team huddles and one on one meetings to provide feedback-driven training experience.
  • Stakeholder Management
  • Drive and manage stakeholder relationships with Delivery, convention, tools and analytics teams through consultative approach.
  • Consult with business partners and stakeholders to determine the most effective training strategy to support products and workflows.
  • Providing timely report to the stakeholders and third-party vendors on the completion of new convention updates and new process roll outs
  • Generate and use productivity data and analysis to propose improvements, generating cost efficiencies and enabling a culture of thoughtful planning and training
  • Identify requirements for recruitment, and partner with internal hiring team

Junior Engineer – Product Support

HCL TECHNOLOGIES LIMITED
Chennai
09.2015 - 02.2016
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about network products & services
  • Identifying and resolving both Broadband and Public Switched Telephone Network technical issues for the customers in UK
  • Address challenging problems that require escalation outside of the department and ensure proper recording & scrutiny of the complaints received
  • Provided effective and efficient advances in dealing complaints to completion resulting in high customer satisfaction ratio

Education

Bachelor of Engineering - Electronics And Instrumentation

Anna University
Chennai
04.2001 -

Skills

Organizational Development

Learning Management Systems

Training Evaluation

Leadership training

Project Management

Program Management

Leadership Development

Program Optimization

New hire on-boarding

Training Needs Analysis

Training Program Assessment

Certificationsandrecognition

  • Star Performer Award
  • Diploma - Project Management
  • Extra Miler Award
  • Incredible Star Award

Toolsknowledgeandexpertise

  • Tableau
  • MS Suite
  • K-Net
  • Saba
  • Thinking Cap
  • C
  • C++
  • MAT LAB
  • Quicksight

Projects

Senior Team Lead: Consistently accomplished organizational goals by managing Service Level Agreement across multiple workflows on a weekly basis for complex projects which includes Large Language Model and Alexa Data Services. Trained 1500 + data associates, Machine Learning data analysts, team managers and senior operational managers across India, Japan, The United Kingdom, San Diego, The United States of America, Australia, Romania & Costa Rica and transitioned complex transformations Conducted multiple TNAs and RCAs on error rate for training batches and constantly improved their performance. Received recognition for consistently delivering high-quality training sessions and for the development of innovative training materials. Active member of Fun Committee organized December events.

Timeline

Training Manager

Amazon
05.2024 - Current

Junior Engineer – Product Support

HCL TECHNOLOGIES LIMITED
09.2015 - 02.2016

Bachelor of Engineering - Electronics And Instrumentation

Anna University
04.2001 -

Senior Training Specialist

AMAZON.COM
2 2016 - 04.2024

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