Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Languages
Timeline
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ANGEL SHARON

Hyderabad

Summary

Accomplished Customer Service Professional with strong people skills and highly engaged work ethic. Self-directed, highly motivated to find a resolution to problem-solving. I have an excellent working relationship with all internal departments & external customers.

Overview

4
4
years of professional experience

Work History

Senior Processing Executive

COGNIZANT TECHNOLOGY SOLUTIONS
Hyderabad
02.2020 - 05.2023
  • As a Senior Process Executive at Cognizant Technology solutions, I played a key role in managing and executing various operational processes
  • Handle inbound and outbound calls professionally and efficiently, addressing customer queries and concerns regarding products or services.
  • Provide excellent customer service by actively listening to customers, understanding their needs, and resolving issues in a timely manner.
  • Utilize effective communication skills to convey information clearly and maintain a positive and empathetic attitude toward customers.
  • Ensure adherence to quality standards and call protocols during interactions with customers.
  • Keep accurate records of customer interactions, transactions, comments, and complaints in the designated systems.
  • Collaborate with team members and supervisors to achieve individual and team targets and contribute to a positive work environment.

Feedback Auditor

FEEDBACK SOLUTIONS
Hyderabad
01.2019 - 01.2020
  • During my time as a feedback Auditor in feedback Solutions, I was responsible for reviewing and analyzing customer feedback to identify areas of improvement
  • Provide support to customers in multiple languages via phone, email, or chat.
  • Recognize and refer potential complaints that require support from supervisors.
  • Ensure that customer queries are addressed in a timely and accurate manner.
  • I ensure that all tasks are completed accurately and efficiently, meeting the highest quality standards.
  • Additionally, I collaborated with team members to identify areas of improvement and implemented effective solutions

Education

LOYOLA ACADEMY DEGREE COLLEGE
Hyderabad
01.2019

NIRMALA HRUDAYA JUNIOR COLLEGE
Nizamabad
01.2016

B. Com Honors - Finance and accounting

NIRMALA HRUDAYA GIRLS HIGH SCHOOL
Nizamabad
01.2014

Skills

  • Adaptability
  • Accounting and finance knowledge
  • Well versed with MS Office
  • Fluency in languages
  • Call Control
  • Team Collaboration
  • Complaint Handling
  • Dispute Resolution

Personal Information

  • Date of Birth: 08/18/98
  • Nationality: Indian
  • Marital Status: Married

Languages

  • ENGLISH
  • TAMIL
  • TELUGU
  • ANGEL

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Tamil
Advanced (C1)
C1

Timeline

Senior Processing Executive

COGNIZANT TECHNOLOGY SOLUTIONS
02.2020 - 05.2023

Feedback Auditor

FEEDBACK SOLUTIONS
01.2019 - 01.2020

LOYOLA ACADEMY DEGREE COLLEGE

NIRMALA HRUDAYA JUNIOR COLLEGE

B. Com Honors - Finance and accounting

NIRMALA HRUDAYA GIRLS HIGH SCHOOL

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ANGEL SHARON