ANGEL WETTER
Indianapolis
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
Work History
Service Manager
Hubler Mazda
Greenwood
2025.04 - Current
- Performed root cause analysis on recurring problems encountered by customers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Created standard operating procedures for all service functions.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Analyzed existing processes for potential cost savings initiatives.
- Resolved customer complaints in a timely manner.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Ensured compliance with applicable laws and regulations related to services provided.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created detailed reports on service activities for senior management review.
- Hired and trained service department staff to drive performance.
Warranty Administrator, Account Receivable
Ray Skillman NE Mazda
Indianapolis
2018.02 - 2025.04
- Utilized problem solving skills to resolve customer disputes quickly and efficiently.
- Compiled data from various sources into meaningful reports that could be used by management for decision making purposes.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Coordinated with internal departments such as sales, engineering, and finance to ensure accurate handling of all warranty claims.
- Resolved discrepancies in warranty coverage for customers.
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Ensured compliance with applicable laws governing consumer protection rights when dealing with warranty claims.
- Updated company databases with new information about warranties and returns.
- Monitored warranty costs, identifying areas for cost savings opportunities.
- Created detailed records of all customer interactions related to warranties and returns.
- Generated reports on warranty performance metrics including turnaround times and resolution rates.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Investigated customer complaints regarding product defects and non-compliance with warranties.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Assisted in creating standard operating procedures for processing warranty requests.
- Collaborated with team members on special projects as needed.
- Followed up on payments for outstanding claims.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Stayed up to date on factory announcements and recalls.
- Kept thorough records of service actions and customer information.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Precisely calculated refunds, premiums, and adjustments.
- Examined claims, records and procedures to grant approval of coverage.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Collaborated with fellow team members to manage large volume of claims.
Education
Associate of Applied Science - Education
Ivy Tech Community College of Indiana
Indianapolis, IN2016-06
Associate of General Studies - Mathematics
Ivy Tech Community College of Indiana
Indianapolis, IN2016-06
Skills
- Compliance enforcement
- Task delegation
- Work Planning and Prioritization
- Time management
- Continuous improvement
- Employee training and development
- Conflict resolution
- Policy and procedure enforcement
- Trustworthy and honest
- Positive attitude
- Risk management
- Staff training and development
- Employee supervision
- Cross-department collaboration
- Problem solving
- Warranty processing
- Process improvement
- Standard operating procedures
Timeline
Service Manager
Hubler Mazda
2025.04 - Current
Warranty Administrator, Account Receivable
Ray Skillman NE Mazda
2018.02 - 2025.04
Associate of Applied Science - Education
Ivy Tech Community College of Indiana
Associate of General Studies - Mathematics
Ivy Tech Community College of Indiana