Angela Bottorff
Crawfordsville
Summary
Ms. Angela Bottorff is a professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Co-Owner/Operator
Jill of All Trades, LLC
09.2023 - Current
- Results-driven business owner specializing in operations management, marketing, strategy development, and team leadership.
- Developed comprehensive business plans and fostered strong client relationships to enhance customer acquisition efforts.
- Oversaw daily operations by facilitating client communications. Coordinated scheduling and invoicing processes. Managed accounting functions and developed social media content strategies.
- Oversaw home improvement projects from initiation to completion, ensuring client satisfaction and quality standards.
- Establishing and maintaining strong relationships with suppliers for timely procurement of materials and services.
Logistics Coordinator
Venture Logistics
Lafayette, IN
02.2023 - 09.2023
- maintained effective communication with suppliers, customers, and drivers to ensure timely and efficient delivery of goods.
- Collaborated with sales teams to address client inquiries, enhancing response times and satisfaction levels.
- Created electronic databases, spreadsheets, and forms to track routes and material.
- Maintained an inventory of vehicles and trailers in need of maintenance and coordinated replacement trucks and trailers to eliminate delays.
- Utilized Microsoft Office Suite on a daily basis, including advanced proficiency in Excel for data analysis and reporting, PowerPoint for professional presentations, Teams for collaboration, and Outlook for efficient email management.
Logistics Analyst
Circle Prosco, Inc
Bloomington, IN
01.2018 - 12.2021
- Facilitated smooth communication and collaboration between employer, vendors, and customers to ensure seamless operations, timely resolution of issues, and delivery of exceptional service.
- Managed quality control concerns from customers and vendors by effectively communicating with them, investigating root causes, and implementing corrective actions to ensure adherence to quality standards and enhance overall satisfaction.
- Implemented feedback mechanisms to gather client insights, driving improvements in service approaches and offerings.
Office Manager for the law office
Kirk Freeman
Lafayette, IN
01.2013 - 12.2017
- Processed, analyzed, and interpreted complex data using advanced analytical tools and techniques, generating actionable insights and recommendations to inform business decisions and drive performance improvements.
- Ensured the proper handling of confidential information by scanning and securely destroying documents when appropriate, while maintaining strict confidentiality and adherence to regulatory requirements.
- Leveraged advanced features of MS Excel to effectively manage and organize digital files, utilizing data management and analysis tools to improve accessibility, increase efficiency, and optimize workflow processes.
- Managed employees, including consultation regarding employee status, hiring, dismissal.
- Completed and file business taxes, both quarterly and annually.
- Administered calendar and schedules for office personnel.
- Utilized MS Excel to accurately create billing statements and effectively track employer's expenses, providing valuable financial insights and contributing to overall business success.
- Researched and managed software and hardware to ensure office efficiency.
- Consult with office equipment and supply representatives to replace and update office equipment.
- Received and managed invoices, accounts payable, and payments received.
Education
AS - Criminal Justice, Criminal Justice
Ivy Tech Community College
Lafayette, IN01-2015
Skills
- Customer service
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- MS Teams
- Quickbooks
- Attention to detail
Timeline
Co-Owner/Operator
Jill of All Trades, LLC
09.2023 - Current
Logistics Coordinator
Venture Logistics
02.2023 - 09.2023
Logistics Analyst
Circle Prosco, Inc
01.2018 - 12.2021
Office Manager for the law office
Kirk Freeman
01.2013 - 12.2017
AS - Criminal Justice, Criminal Justice
Ivy Tech Community College