Angela Dsouza

• Time Management on SAP
• Raising of Invoice/ Credit Note on SAP
• Various Report Generation in SAP system
• Booking of Travel Expenses, Medical, Misc
• Expenses for Partners & Team members
• Screening of Calls & Emails
• Travel Arrangements- Domestic & International including process for Visa
• Record keeping of attendance of Team members
• Miscellaneous correspondence as per requirement
• Calendar Management and set up meetings (Zoom, Teams, WebEx, Skype etc)
• Office supply (Stationary) inventory
• Organize and maintain office filling system
• Point of contact among executives, employees, clients & other external Partners
• Organizing Team get togethers (Teamathon)
• Coordinating with the branding team for flyers, boards etc, working on permissions etc.

• Managing & Updating the MIS by collating the data from various departments viz
• SHE, Engineering,
• Quality Assurance & Process Engineering
• Compiling and updating the Training Records of all departments
• Facility Management of the Works Area
• Manage and delegate the tasks pertaining to Hospitality Management in Admin & Works
• Department
• Prepare, Maintain and Update the ROTA of senior management personnel
• Manage the customer compliant database in SAP
• Coordinate with all departments / divisions to resolve the customer complaints through SAP system
• Report Generation of customer complaints in SAP system
• Organize and conduct fortnightly review meetings to resolve customer complaints as well as implement corrective measures, systems to reduce the customer complaints
• Imparting training to new recruits as well as existing team members in SAP
• Complete Stationery Management for Works Division
• Travel Arrangements, Visa, Forex Etc

Execute the role of MR [Management Representative] as additional charge, for QMS, EMS & OHSAS

certifications (ISO 9001, ISO 14001 & OHSAS 18001)

 Managing the Administration Department at HO and Works

 Recruitment of administrative Staff at HO and Works

 Coordinating with the Operations Team at Works to monitor production and development activities

 Organize periodic review meetings of the core team members of the organization.

 Organize training sessions for staff and workers on periodic basis as per ISO / OHSAS requirements

 Organize all official events, get together, staff / workers picnic.

 Organize business trips of Senior Management personnel of the organization

 Part of the core team to decide on various administrative policy decisions.

• Activating Prepaid Connections Online
• Upgrading of Handsets & Rate Plans
• Solving Misc queries as regards to Post Paid /Pre-paid connections

• Attending & Interacting with Customers /Clients & Representatives with courtesy, diplomacy efficiently
• Always projecting the Company’s good image as a front line relation staff
• Responsible for the security of office cash and also maintaining petty cash
• Keeping a track of Courier & post mails
• Correspondence
• Interacting with Customers via email accounts.