Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Fishburn

Greenwood

Summary

Dynamic and results-oriented professional with extensive experience in logistics and customer service roles, notably at FedEx Express. Excelled in team leadership and problem-solving, significantly enhancing operational efficiency and customer satisfaction. Skilled in materials handling and active listening, adept at fostering teamwork and collaboration. Achieved consistent on-time delivery performance, demonstrating reliability and exceptional organizational skills.

Overview

18
18
years of professional experience

Work History

Sorter

Republic Services
12.2024 - Current
  • Handled incoming and outgoing shipments, preparing items for distribution.
  • Utilized equipment such as conveyor belts and scanners for sorting tasks.
  • Monitored stock levels and reported shortages to supervisor as needed.
  • Sorted packages and materials by size and type for easy identification.
  • Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.

Supervisor/Driver

No Limit REO
02.2013 - 12.2015
  • Championed ongoing professional development opportunities for fellow drivers by organizing workshops focused on essential topics like defensive driving techniques or new industry regulations.
  • Elevated customer satisfaction levels through professional interactions, timely deliveries, and addressing concerns promptly.
  • Enhanced route efficiency through thorough planning and continuous optimization of driving routes.
  • Collaborated closely with dispatchers to ensure accurate scheduling, proper routing, and prompt deliveries.
  • Conducted thorough pre-trip inspections to identify potential issues before they became critical problems or safety hazards.
  • Reduced fuel expenses with diligent monitoring of vehicle maintenance, implementing eco-friendly driving practices, and optimizing routes.
  • Led by example to create a culture of excellence and professionalism within the driving team, resulting in improved morale and enhanced productivity across the board.
  • Maintained an accident-free record by ensuring strict compliance with traffic laws, company policies, and safety regulations.
  • Implemented preventive maintenance programs to minimize vehicle downtime and reduce repair costs.
  • Reported any accidents or incidents in a timely manner to facilitate a swift resolution while minimizing negative impacts on the company reputation or client relationships.
  • Mentored new drivers on best practices for safe driving techniques, efficient route navigation, and excellent customer service skills.
  • Ensured that all cargo was properly secured during transport to prevent damage or loss of goods during transit.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Delivery Driver

DoorDash
01.2020 - Current
  • Used handheld devices to track and confirm delivery status.
  • Ensured customer satisfaction by providing friendly service during deliveries.
  • Delivered packages on time by planning optimal delivery routes.
  • Navigated local streets to ensure timely delivery of goods.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded and unloaded packages carefully, maintaining product integrity.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.

Ramp Agent/ Team Leader

FedEx Express
06.2022 - 06.2024
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
  • Developed and conducted training sessions for new hires, elevating skill level and knowledge base of ramp crew.
  • Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
  • Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
  • Enhanced security measures for cargo and personnel areas, ensuring strict compliance with regulatory standards.
  • Facilitated team-oriented environment, boosting morale and productivity among ramp agents.
  • Improved team response times to incoming aircraft, optimizing use of manpower and resources.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.
  • Operated equipment while observing standard safety procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Managed warehouse operations and verified proper shipment procedures.
  • Reduced equipment downtime by conducting regular maintenance checks and coordinating repairs as needed.
  • Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Material Handler

Federal Express
03.2021 - 06.2022
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Monitored warehouse to identify missing items, spills, and unusual activity.
  • Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
  • Supported production line with timely material supply, keeping operations running without interruptions.
  • Enhanced teamwork and morale with regular, hands-on training sessions for new hires.
  • Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
  • Maintained clean, orderly work environment free of hazards.

Delivery Driver

Wang Cai
01.2020 - 04.2021
  • Ensured customer satisfaction by providing friendly service during deliveries.
  • Delivered packages on time by planning optimal delivery routes.
  • Navigated local streets to ensure timely delivery of goods.
  • Loaded and unloaded packages carefully, maintaining product integrity.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.

CSR/Delivery Driver

Papa John's Pizza
10.2019 - 12.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.
  • Ensured customer satisfaction by providing friendly service during deliveries.
  • Delivered packages on time by planning optimal delivery routes.
  • Navigated local streets to ensure timely delivery of goods.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Loaded and unloaded packages carefully, maintaining product integrity.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Assembly Line Worker

Harmon and Kardon
05.2012 - 12.2012
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.
  • Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
  • Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.

CSR/Delivery Driver

Papa John's Pizza
02.2007 - 04.2012
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Navigated local streets to ensure timely delivery of goods.
  • Used handheld devices to track and confirm delivery status.
  • Delivered packages on time by planning optimal delivery routes.
  • Loaded and unloaded packages carefully, maintaining product integrity.
  • Ensured customer satisfaction by providing friendly service during deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Education

General Education -

Bowling Green Tech
Bowling Green, KY
07.2012

Skills

  • Speed and accuracy
  • Product sorting
  • Warehouse safety
  • Reliability and punctuality
  • Workflow management
  • Materials handling and transport
  • Reading comprehension
  • Machinery cleaning
  • Production deadline management
  • Equipment troubleshooting
  • Hand-eye coordination
  • Records maintenance
  • Workstation organization
  • Damaged goods handling
  • Package loading
  • Items sorting
  • Workstation housekeeping
  • Item assembly
  • Attention to detail
  • Decision-making
  • Equipment operation
  • Critical thinking
  • Performance monitoring
  • Safety education
  • Presentation skills
  • Materials testing
  • Product testing
  • Word processing
  • Mathematical calculation
  • Raw materials inspection and testing
  • OSHA compliance
  • Product inspection
  • Quantity verification
  • Good manufacturing practices
  • Parts installation
  • Equipment function testing
  • Project management
  • Product tests

Timeline

Sorter

Republic Services
12.2024 - Current

Ramp Agent/ Team Leader

FedEx Express
06.2022 - 06.2024

Material Handler

Federal Express
03.2021 - 06.2022

Delivery Driver

DoorDash
01.2020 - Current

Delivery Driver

Wang Cai
01.2020 - 04.2021

CSR/Delivery Driver

Papa John's Pizza
10.2019 - 12.2020

Supervisor/Driver

No Limit REO
02.2013 - 12.2015

Assembly Line Worker

Harmon and Kardon
05.2012 - 12.2012

CSR/Delivery Driver

Papa John's Pizza
02.2007 - 04.2012

General Education -

Bowling Green Tech

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Angela Fishburn