Angela Hicks
Jasper
Summary
Adept at front desk management and excelling in customer service, I significantly enhanced visitor experience at Brookside Village Nursing Home. Skilled in both interpersonal communication and sanding techniques, I consistently ensured quality control and safety compliance. My proactive approach to activity planning and team collaboration fostered a positive environment, showcasing my ability to lead and innovate.
Overview
45
45
years of professional experience
Work History
Receptionist/Activities Assistant
Brookside Village Nursing Home
Jasper
03.2022 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Organized special trips for residents and accompanied groups throughout each excursion.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Managed daily operations of recreational facilities.
- Upheld positive quality of life standards for residents of all ability levels.
Cashier
Batteries Now
Jasper
06.2021 - 02.2022
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customers' questions and provided information on store procedures or policies.
- Processed sales transactions to prevent long customer wait times.
- Welcomed customers, offering assistance to help find store items.
Hand Sander
Kimball
Jasper
05.2006 - 06.2021
- Notified supervisors of faulty operations and defective materials to improve production.
- Repaired wooden products by sanding and performing other woodworking processes for final acceptance in quality control audit.
- Consulted safety guidelines when operating the handheld power tool like wearing eye protection, hearing protection.
- Removed imperfections such as burrs or filled in depressions to meet quality standards for each piece.
Hand Sander
Jasper Desk
Jasper
07.1999 - 01.2006
- Assessed how much material needed to be removed before beginning work with the hand sander.
- Repaired wooden products by sanding and performing other woodworking processes for final acceptance in quality control audit.
Casher
IGA Grocery
Olney
08.1980 - 09.1999
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
Education
High School Diploma -
East Richland High School
Olney, ILSome College (No Degree) - clerical Courses
Olney Central College
Olney, ILSkills
- Customer service
- Mail distribution
- Sanding techniques
- Wood finishing
- Quality control
- Power tool operation
- Safety compliance
- Team collaboration
- Time management
- Problem solving
- Front desk management
- Telephone etiquette
- Visitor coordination
- Organizational skills
- Activity planning
- Recreational programming
- Safety procedures
- Communication skills
- Interpersonal skills
- Multi-tasking
- Schedule management
Timeline
Receptionist/Activities Assistant
Brookside Village Nursing Home
03.2022 - Current
Cashier
Batteries Now
06.2021 - 02.2022
Hand Sander
Kimball
05.2006 - 06.2021
Hand Sander
Jasper Desk
07.1999 - 01.2006
Casher
IGA Grocery
08.1980 - 09.1999
High School Diploma -
East Richland High School
Some College (No Degree) - clerical Courses
Olney Central College
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