Angela Inman
Crown Point
Summary
- Dynamic individual with hands-on experience in Administrative Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2027
2027
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring stock availability and proper storage conditions.
- Processed prescription orders using pharmacy management software efficiently.
- Educated patients on medication usage, side effects, and safety precautions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Manager
CVS Pharmacy
- Oversaw daily store operations to ensure compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Trained and mentored staff on customer service standards and operational best practices.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Implemented process improvements to enhance workflow efficiency and team productivity.
State Eligibility Consultant
FSSA State of Indiana
Valparaiso, IN
08.2023 - Current
- Analyzed eligibility criteria to ensure compliance with state regulations and policies.
- Assisted clients in navigating application processes for state assistance programs.
- Developed training materials to enhance understanding of eligibility requirements among staff.
- Collaborated with multidisciplinary teams to improve service delivery and client outcomes.
- Reviewed and processed applications, ensuring accuracy and timely responses to clients.
- Managed high caseloads efficiently without sacrificing quality or attention to detail in evaluations.
- Maintained updated knowledge on applicable laws, regulations, policies, and procedures related to state benefit programs.
- Achieved high levels of satisfaction among clients by consistently demonstrating empathy, patience, and professionalism during interactions.
- Ensured compliance with federal and state regulations through diligent monitoring of program guidelines and case documentation.
- Increased accuracy in eligibility determination through thorough analysis of applicant data and verification methods.
- Enhanced customer service quality by providing accurate and timely responses to inquiries.
- Assisted clients in understanding program requirements through clear communication both verbally and in writing.
- Interviewed applicants and explained scope of different available benefits.
- Trained staff on current eligibility requirements and policies.
- Processed and certified documents for accuracy and compliance with government regulations.
- Resolved discrepancies with client applications to verify eligibility.
- Cultivated strong relationships with community partners to facilitate seamless service delivery for eligible individuals.
Ardagh Group
Quality Control Supervisor
Dolton, IL
03.2013 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Gavit
Hammond,INSkills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Analytical thinking
Attention to detail
Timeline
State Eligibility Consultant
FSSA State of Indiana
08.2023 - Current
Ardagh Group
Quality Control Supervisor
03.2013 - 07.2023
Pharmacy Technician
CVS Pharmacy
Manager
CVS Pharmacy
High School Diploma -
Gavit