Summary
Overview
Work History
Education
Certification
Accomplishments
Nursing Clinical Audits
Innovative Projects
External Projects
Course Coordinator
Documentation Improvisation
Accreditation
Prizes Won
Quality Improvement Projects
Associations
Timeline
Generic
Angela Kaushik

Angela Kaushik

Mumbai

Summary

Dynamic Nursing Leader with over 10 years of experience in clinical, administrative, and educational settings. Proven track record in developing high-performing teams and implementing innovative training programs that enhance patient care standards. Expertise in advancing nursing practices through strategic staff development initiatives, particularly in leadership roles such as Deputy Chief of Nursing and Chief of Nursing. Committed to fostering an environment of excellence and continuous improvement within healthcare teams.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Nursing Manager

S.L.Raheja.Hospital-A Fortis Associate
Mumbai
04.2023 - Current
  • Interview of nurses and deployment
  • Managed onboarding process for nurses.
  • Enhanced patient care by integrating acuity-based staffing.
  • Skill mix staffing in all departments.
  • Service recovery for patient complaints
  • Maintaining KPI for the nursing department: Monthly Nurse-Patient Ratio and Nursing Hand-Over data.
  • In charge of the Nursing Operating System: audit, validation, data analysis with RCA, and CAPA, and maintaining the dashboard.
  • Maintaining various monthly Nursing Live dashboards: Nursing Operating System, Nursing Sensitive Indicators, Induction Record (VIROHAN) Dashboard, and Nursing Manpower Dashboard.
  • Conducting a one-month Nursing Induction Program - VIROHAN for novice nurses.
  • Professional Training and Development sessions for nurses twice a week.
  • Preparing the monthly and annual training calendar for nurses.
  • Maintaining a monthly 4-hourly training record of nurses.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Coordinated and implemented various in-house and external certification courses for nurses.
  • Created and released the Pocket Guidebook for nurses.
  • Developed and executed induction checklists for new nurses.
  • Conducted OSCE post-induction for new nurses.
  • Prepared Q&A for NABH training for nurses.
  • Conducting BLS mock drills on a monthly basis.
  • Investigated and independently resolved complaints from staff, physicians.
  • Reviewed department performance of nurses through competency assessment and privileging.
  • Performance review through NQIP from probation to confirmation of staff nurse.
  • Led staff meetings to keep the team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Revised patient assessment documents for nurses.
  • Hospital NABH Coordinator from Nursing 2022 and 2024
  • NABH Nursing Excellence Coordinator 2022 and 2025
  • Hospital Champion for IPSG Goal 1: 2022-2023.
  • Hospital Champion for IPSG Goal 1: 2023-2024.
  • Hospital Champion for IPSG Goal 2: 2024–2025.
  • Developed and implemented quality improvement initiatives to provide the best possible patient care, and to identify and address areas of concern.
  • Conducted root cause analysis and implemented corrective actions.
  • A research study was conducted on the comparison between three fall risk assessment tools, and then the best fall risk assessment tool was implemented in 2022.

Nurse Educator

S.L.Raheja Hospital-A Fortis Associate
Mumbai
12.2019 - 03.2022
  • Assessed the educational needs of trainees, and researched clinical instruction trends to develop educational curriculum and competency tools for clinical procedures.
  • Organized short-term educational programs, such as lectures and workshops, to address specific clinical topics.
  • Remained up to date on clinical protocols, procedures, and developments within the hospital wards to serve as an informational resource to staff nurses.
  • Contributed educational and clinical expertise to help optimize training courses and boost staff learning.
  • Compiled, administered, and graded examinations to evaluate and record student comprehension levels.
  • Created and executed a training program for staff to achieve clinical care goals.
  • Demonstrated appropriate use of equipment, and provided operational guidance to junior nurses.
  • Met with staff nurses one-on-one to design learning plans and discuss projects.
  • Prepared course materials such as the syllabus, homework assignments, and handouts for distribution or use within the classroom.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Assessed staff knowledge levels and abilities with detailed assessments.

Nursing Tutor

Guru Nanak School Of Nursing
Mumbai
06.2014 - 06.2016
  • Assessed student knowledge levels and abilities with detailed assessments.
  • Oversaw laboratory and clinical environments to help students advance knowledge and abilities.
  • Conducted theory and practical exams.
  • Contributed educational and clinical expertise to help optimize training courses and boost student learning.
  • Provided individualized instruction to struggling pupils.
  • Administered standardized tests to assess student strengths and weaknesses.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Developed methods to motivate and engage students in learning.
  • Issued reports updating students, parents and teachers on student progress.
  • Conducted review sessions to help students prepare for tests.
  • Used variety of teaching methods to successfully help wide range of students.
  • Monitored student progress and provided feedback and support.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.

Oncology Staff Registered Nurse

P.D.Hinduja.Hospital And Research Centre
Mumbai
10.2011 - 10.2012
  • Assessed patients during course of treatment to identify concerning reactions.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Evaluated patient histories, complaints, and current symptoms.
  • Educated family members and caregivers on patient care instructions.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Recorded details regarding therapies to keep patient charts updated.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Monitored patient reactions after administering medications and IV therapies.

Neonatal Intensive Care Nurse

K.J.Somaiya.Hospital And Research Centre
Mumbai
01.2009 - 07.2009
  • Administered medications and fluids and checked vital signs on critically ill newborns.
  • Communicated with family members and loved ones to provide information about patient care, treatments and medical options.
  • Provided high level of quality care for each and every patient 16-bed neonatal ICU unit.
  • Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
  • Followed policies, procedures and hospital regulations for protocol compliance and patient safety.
  • Crafted tailored nursing care plan for each patient and evaluated it daily for effectiveness.
  • Evaluated patient histories, complaints, and current symptoms.
  • Administered medications and treatments as ordered by physician.
  • Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
  • Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
  • Strengthened communication skills through regular interactions with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assessed, evaluated, and cared for neonate and pediatric patients.

Education

MBA - Quality Management

Birla Institute of Technology And Science
Pilani
07.2026

Post Basic BSc Nursing - Nursing

Kokilaben.Dhirubhai.Ambani College of Nursing
Mumbai, Maharashtra, India

MSc in Medical Surgical Nursing (CVTS) - Nursing

Bombay Hospital College of Nursing
MUMBAI

Revised General Nursing And Midwifery - Nursing

K.J.Somaiya.School of Nursing
Mumbai

Post Graduate Diploma in Hospital Administration - Hospital Administration

NHCA Singapore
Singapore

Certification

  • Nursing Leadership course (Fortis Hospitals)
  • Patient Safety Management (AHPI)
  • Six Sigma Green Belt (NHCA, Singapore)
  • Basic Life Support
  • Bharatnatyam (Graduation)
  • Carnatic singing

Accomplishments

  • Served as External Examiner for the Wound Care Nursing Certification Course conducted by the Critical Care Nursing Society at Jupiter Hospital in Feb 2025
  • Research Paper presentation at 12th International patient safety conference Feb 2025 on the topic Standardizing Respiratory Rate Measurement: Evaluating Techniques and Improving Accuracy in Nursing Practice
  • WABA Certification 2024: Coordinated and compiled the Breastfeeding Week 2024 report, submitted it to WABA and received a certificate of recognition for the hospital in August 2024.
  • Presentation of Innovative idea at FICCI awards in Healthcare category 2023
  • Survey Study done on Knowledge about Breastfeeding practices among Nurses in 2023 and 2024
  • Research paper presentation done at 9th International Patient Safety Conference 2023.
  • Clinical audit and e-Poster presentation done at CAHOCON 2023.
  • Speaker for Research project at IHH International Nursing Symposium 2023.
  • Speaker for evidence based practices in Critical Care 'I Nutrimon' nutrition app in a Hybrid International conference organized by CCNS in 2022
  • Research clinical comparative study done on predictive accuracy among three fall risk assessment tools in 2022
  • Speaker in ANIECON Maharashtra chapter on safe practices of IM injections in 2020
  • Speaker for webinar organized by POLYMED on risk of IV complications due to intravenous access devices in 2020

Nursing Clinical Audits

  • Patient Safety audit: Includes Patient Identification, IV complications, Patient Fall, HAPU, Medication errors
  • Pain assessment and reassessment
  • Initial assessment
  • HS Care
  • Supervised Meals
  • AIDET
  • ISBAR

Innovative Projects

  • Innovative Project on BLS on Wheels 2024
  • Innovative project in NICU on Water filled gloves - A Mothers touch for neonates in 2023

External Projects

  • Fortis Training and Development Framework Project Pan Fortis Initiative 2022-2023
  • Medico-Legal Practices In Nursing Pan Fortis Project 2023

Course Coordinator

  • Critical Care Nursing Program: In house Course Coordinator for 6 month program 2021-2025 (total 4 batches)
  • Operating Room Nursing Program: In house Course Coordinator for 6 month program 2022-2025 (Total 3 Batches)
  • Wound Care Nursing Program (Affiliated with SNDT University): Faculty for the 6 month Program 2023-2025 (Total 2 batches)

Documentation Improvisation

  • Created and Implemented Care pathway of Diabetic Toe amputation. Used Microsoft Excel to develop Departmental Induction Checklist in 2022
  • Revised Daily Flow Sheet for nurses in Wards 2023
  • Aquity tool for wards
  • Initial assessment for wards and ambulatory areas
  • Post sedation scoring documents
  • Core Nursing Manuals- Admin, Clinical and Education
  • JD for nurses
  • CAT and Privileges

Accreditation

  • NABH Nursing Excellence (2nd Edition) 2022 and 2025: As Hospital Coordinator responsible for trainings, Audit, Coordination with Assessors, NC closures.
  • Hospital NABH (5th Edition) 2022 and 2024: As Coordinator from Nursing department responsible for trainings, Audit and NC closures.
  • Infuze Nursing Society 2023-2024: Coordinator for Implementation and Certification

Prizes Won

  • Pan Fortis Innovative Idea Challenge: 2nd Runner up out of 186 entries Pan Fortis India in 2023.
  • 2nd Prize in Logo making competition for Patient Advisory Council organized by CAHO during the Patient Safety conference 2023.

Quality Improvement Projects

  • Quality improvement project on: 'Spandan Initiative: Strengthening AIDET Practices Through Core Nursing Procedures 2024-2025
  • Quality improvement project on: Enhancing Pain Reassessment Practices in Nursing 2023
  • Quality improvement project done on Patient Identification in 2022
  • Quality improvement project done on HS care in 2022
  • Quality improvement project done on Reducing lab redo in 2021
  • Quality improvement project done on Safe practices of intramuscular injection among nurses in 2020

Associations

  • CAHO - Member since 2023
  • Association of Nurse Executives- Member since 2022
  • National Research Society Of India - Member since 2022
  • Critical care Nursing Society of India - Executive member since 2021

Timeline

Assistant Nursing Manager

S.L.Raheja.Hospital-A Fortis Associate
04.2023 - Current

Nurse Educator

S.L.Raheja Hospital-A Fortis Associate
12.2019 - 03.2022

Nursing Tutor

Guru Nanak School Of Nursing
06.2014 - 06.2016

Oncology Staff Registered Nurse

P.D.Hinduja.Hospital And Research Centre
10.2011 - 10.2012

Neonatal Intensive Care Nurse

K.J.Somaiya.Hospital And Research Centre
01.2009 - 07.2009

MBA - Quality Management

Birla Institute of Technology And Science

Post Basic BSc Nursing - Nursing

Kokilaben.Dhirubhai.Ambani College of Nursing

MSc in Medical Surgical Nursing (CVTS) - Nursing

Bombay Hospital College of Nursing

Revised General Nursing And Midwifery - Nursing

K.J.Somaiya.School of Nursing

Post Graduate Diploma in Hospital Administration - Hospital Administration

NHCA Singapore
Angela Kaushik