Angela Martinache
Michigan City
Summary
Dynamic Manager Director at Bon Appetit Management Co. with a proven track record in operations management and conflict resolution. Expert in staff training and development, fostering a motivated team that enhances performance. Recognized for exceptional customer service, driving repeat business while maintaining a professional environment. Skilled in working under pressure and adapting to new situations and challenges. Hands on experience with food ordering, inventory, preparation, development, and safety. I am ServSafe certified.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager Director
Bon Appetit Management Co.
07.2020 - Current
- Onboard new employees with training and new hire documentation.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplish multiple tasks within established timeframes.
- Cross-train existing employees to maximize team agility and performance.
- Maintain professional, organized, and safe environment for employees and patrons.
- Manage and motivate employees to be productive and engaged in work.
- Establish team priorities, maintain schedules and monitor performance.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
Manager's Assistant
Andrews University
03.2014 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Generate repeat business through exceptional customer service.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Complete forms, reports, logs, and records to quickly handle all documentation for human resources.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Highland View Academy
Hagerstown, MD06-1988
Skills
- Operations management
- Staff training and development
- Decision-making
- Employee onboarding
- Cross-functional teamwork
- Performance management
- Customer relationship management (CRM)
- Staff development
- Recruiting and interviewing
- Staff management
- Financial management
- Customer service
- Relationship building
- Performance evaluations
- Conflict resolution
Certification
- Leadership Training Course - 2023
- Safety Training - yearly
- Human Resource Training - yearly
- Food Safety Training - yearly
Timeline
Manager Director
Bon Appetit Management Co.
07.2020 - Current
Manager's Assistant
Andrews University
03.2014 - Current
High School Diploma -
Highland View Academy
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