Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angela Mishler

Ossian

Summary

Dedicated professional with a proven track record in customer service. Known for strong communication skills and problem-solving abilities that foster positive experiences. I am eager to bring my enthusiasm, work ethic, and team-oriented spirit to the University of Saint Francis community. I am committed to enhancing the dining experience of all who venture into the dining hall with impeccable service and organization.

Overview

33
33
years of professional experience

Work History

Direct Support Professional

Bi-county Services
Bluffton
02.2021 - 07.2024

As a Direct Support Professional, I provided essential, personalized care and support to an individual with intellectual, developmental, and physical disabilities, helping him to live as independently as possible. I assisted with daily tasks, such as hygiene, meals, medication administration, and advocacy.

  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cafeteria Service Worker

Norwell Middle/High School
Ossian
08.2019 - 11.2019
  • Provided exceptional customer service in fast-paced dining environment.
  • Maintained cleanliness and organization of dining and kitchen areas.
  • Assisted with food preparation and assembly for various menu items.
  • Collaborated with team members to streamline service workflows during peak hours.
  • Handled cash transactions accurately and efficiently at the register.
  • Maintained cleanliness of work area at all times by sweeping, dusting, mopping floors.
  • Answered customer inquiries regarding services and products.
  • Adhered to all safety protocols when performing services.

Bridal Sales Consultant

Wendy's Bridal Shop
Fort Wayne
04.1997 - 10.1998
  • Assisted brides in selecting wedding gowns and accessories.
  • Maintained an organized inventory of bridal attire and accessories.
  • Collaborated with team members to create a welcoming shopping environment.
  • Facilitated fittings and alterations for bridal gowns with precision.
  • Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
  • Assisted in creating a positive shopping experience for each bride who visited the store.
  • Evaluated feedback from customers regarding products and services offered by the store.
  • Managed customer inquiries in a professional manner, resolving any issues that arose promptly.

Lifeguard and Instuctor

YWCA
Fort Wayne
05.1991 - 04.1997
  • Monitored pool activities to ensure swimmer safety and adherence to rules.
  • Responded promptly to emergencies and performed first aid when necessary.
  • Conducted regular inspections of pool area for cleanliness and safety hazards.
  • Educated patrons on water safety practices and proper swimming techniques.
  • Maintained accurate records of pool attendance and incident reports.

Gas Station Attendant/Deli Clerk

Ossian Deli
Ossian
09.1993 - 04.1994

As a Deli Clerk and Gas Station Attendant, I provided customer service, prepared hot and cold food items, operated deli fryers and slicers, stocked shelves and coolers, managed cash register transactions, and maintained strict sanitation standards. In addition, I managed fuel and other product sales.

  • Prepared and sliced deli meats and cheeses for customer orders.
  • Operated slicing machines and scales to ensure accurate portions.
  • Monitored inventory levels and restocked products as needed.
  • Ensured compliance with food safety regulations and sanitation procedures.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Greeted customers in a friendly and professional manner.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Prepared daily records of food and gas sales and balanced register drawers.

Education

Bachelor of Science - Marketing

Indiana University, Purdue University
Fort Wayne, IN
05-1997

Skills

  • Customer service
  • Strong work ethic
  • Adaptability
  • Strong communication skills
  • Willing to learn about food safety and sanitation
  • Time management
  • Point-of-sale operation
  • Team collaboration
  • Problem solving
  • Positive attitude
  • Reliability and punctuality
  • Fast-paced environment

References

References available upon request.

Timeline

Direct Support Professional

Bi-county Services
02.2021 - 07.2024

Cafeteria Service Worker

Norwell Middle/High School
08.2019 - 11.2019

Bridal Sales Consultant

Wendy's Bridal Shop
04.1997 - 10.1998

Gas Station Attendant/Deli Clerk

Ossian Deli
09.1993 - 04.1994

Lifeguard and Instuctor

YWCA
05.1991 - 04.1997

Bachelor of Science - Marketing

Indiana University, Purdue University
Angela Mishler