Angela Phelps

Responsible for maintaining compliance between the Indiana State Police and the Indiana Department of Corrections to ensure all rules of IDACS and NCIC are followed in every facility. Trained new staff on operational procedure ,entries and message board.

Facilitated communications with all Parole Districts to maintain a collaborative working relationship.

• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
• Implemented digital filing system, drastically reducing retrieval times and improving document organization.
• Interceded between employees during arguments and diffused tense situations.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

• Enforced facility regulations to ensure safety and security of inmates and staff.
• Conducted regular inspections to identify potential security breaches and maintain order.
• Assisted in managing inmate behavior through conflict resolution techniques and de-escalation strategies.
• Facilitated training sessions for new officers, enhancing overall team preparedness and improving response effectiveness.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Evaluated operational procedures, recommending improvements to enhance efficiency and safety protocols.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
• Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
• Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
• Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
• Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.

Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

• Gathered and organized materials to support operations.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Collaborated with area managers to evaluate needs and optimize operational plans.

• Assisted nursing staff in administering medications and monitoring patient conditions.
• Maintained accurate patient records using electronic health record systems.
• Provided support in daily living activities, enhancing patient comfort and independence.
• Trained new medical aides on best practices and safety protocols.
• Implemented process improvements that increased operational efficiency in patient care delivery.
• Mentored junior staff, fostering a collaborative work environment focused on quality care.
• Participated in ongoing training opportunities to stay current on industry best practices and enhance skill set as a Medical Aide.
• Demonstrated exceptional organizational skills by coordinating multiple patient appointments and facilitating necessary followups.
• Ensured continuity of care by accurately documenting patient information in electronic health records systems.
• Elevated quality of care provided by staying up-to-date on latest technology advancements within the medical field.
• Fostered strong relationships with patients'' families to gather essential information about their loved ones'' conditions.
• Streamlined office efficiency by organizing supplies, updating inventory levels, and managing stockroom orders as needed.
• Facilitated communication between patients and medical professionals, ensuring clear understanding of treatment plans.
• Supported healthcare team in managing appointments, coordinating schedules, and processing paperwork for optimal organization and time management.
• Performed routine administrative duties including filing, data entry, and answering phones to ensure smooth clinic operations.
• Improved patient comfort by providing compassionate care and addressing individual needs.
• Enhanced patient satisfaction by maintaining a clean, organized, and safe environment for all patients.
• Assisted medical staff with diagnostic procedures for accurate results and timely treatment.
• Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations and organizational policies.
• Provided vital assistance during medical procedures, ensuring smooth operations and positive outcomes.
• Promoted patient safety through adherence to infection control protocols and proper use of equipment.
• Supported patients and family members, actively listening to concerns and offering compassionate care.
• Completed necessary reports and documentation on time and to specifications.
• Monitored patient progress and reported changes to healthcare professionals.
• Took and recorded patients' vital signs, documenting in medical charts.
• Coordinated with other healthcare professionals to provide patients with comprehensive care.
• Cleaned and set up rooms in preparation for patient appointments.
• Performed basic laboratory tests and collected specimens for further testing.
• Inspected equipment for defects and completed basic repairs.
• Assisted patients with therapy exercises as specified by care team.
• Administered medications and injections as directed by healthcare professionals.