Angela Pruitt
Quincy
Summary
Dynamic supervisor with a strong focus on operational excellence and problem-solving. Successfully led teams to achieve aggressive targets while fostering positive workplace culture and boosting employee retention.
Overview
33
33
years of professional experience
Work History
Supervisor
FRNCIC McDonald's
12.2015 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Capitalized on data and analytics to guide decisions and propel business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
General Manager
FRNCIC McDonald's
04.2001 - 12.2015
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
AJF INC. McDonald's
10.1997 - 04.2001
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Conducted performance evaluations and provided constructive feedback to employees.
- Optimized workforce during high-demand times by developing employee schedules and overseeing call-outs.
Shift Leader
AJF INC. McDonald's
07.1995 - 10.1997
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Crew Member
AJF INC. McDonald's
08.1993 - 07.1995
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Guided new team members through procedures for effective customer service and sales techniques.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO02-2020
Skills
- Business administration
- Team development
- Safety compliance procedures
- Budget management
- Coaching and mentoring
- Performance management
Timeline
Supervisor
FRNCIC McDonald's
12.2015 - Current
General Manager
FRNCIC McDonald's
04.2001 - 12.2015
Assistant Manager
AJF INC. McDonald's
10.1997 - 04.2001
Shift Leader
AJF INC. McDonald's
07.1995 - 10.1997
Crew Member
AJF INC. McDonald's
08.1993 - 07.1995
Bachelor of Science - Business Administration
Colorado Technical University
Outstanding Manager Award
Earned the Outstanding Manager Award in 2004, 2006, 2007, and 2009.
Ray Kroc Award
I was honored with a Ray Kroc Award in 2008.