Angela Radford
Gulliver
Summary
Dynamic Outdoor Instructor at Outerlimits, excelling in team-building and wilderness navigation. Leveraged strong customer service and attention to detail to enhance participant safety and promote environmental stewardship. Recognized for fostering collaboration and trust among diverse groups in challenging environments.
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Outdoor Instructor
Outerlimits
05.2023 - Current
- Facilitated team-building exercises to promote collaboration and trust among participants in challenging environments.
- Expanded participants'' knowledge on outdoor skills, including navigation, wilderness first aid, and Leave No Trace principles.
- Enhanced participant safety by enforcing strict adherence to safety guidelines and protocols during outdoor activities.
- Promoted environmental stewardship through education on responsible outdoor ethics while leading trips in various settings such as national parks or wilderness areas.
- Increased group cohesion through the facilitation of team building exercises and activities designed to improve communication skills.
- Assisted in preparing recreational materials and supplies for each activity.
Online Personal Shopper
Coles Supermarket
10.2022 - 02.2025
- Enhanced customer satisfaction through timely communication regarding order status and substitutions.
- Trained new team members on efficient shopping techniques and system navigation.
- Maintained high standards of accuracy while fulfilling large volume of online orders daily.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Saint Margaret Marys College
Townsville11-2024
Skills
- Outdoor leadership
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Cleaning and sanitizing
- Leave no trace principles
- Wilderness navigation
- High ropes facilitation
Certification
- Certificate III in fitness
- Wilderness first aid certificate
- First aid/ CPR certificate
- Water rescue certificate
Timeline
Outdoor Instructor
Outerlimits
05.2023 - Current
Online Personal Shopper
Coles Supermarket
10.2022 - 02.2025
High School Diploma -
Saint Margaret Marys College