Angela Roy
Kolkata
Summary
Convincing customer care executive with persuasive attitude and professional demeanor. Well-organized and consistently exceeds all goals. Adept at receiving incoming calls from current, future and prior customers to discuss billing issues. Several years of experience in customer and personal service industry.
Overview
10
10
years of professional experience
Work History
Marketing Coordinator
GOFUTURENET DIGITAL
Kolkata
09.2023 - Current
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Conducted market research to identify consumer trends and preferences.
- Assisted with communication strategies and implemented tactics to support business objectives.
Restaurant Manager
OGKITCHEN
Kolkata
09.2019 - 09.2023
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Flight Attendant
QATAR AIRWAYS
Doha
01.2018 - 03.2019
- Adhered to company policies regarding security measures and protocol at all times.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Directed junior team members in proper duties and company regulations.
- Offered answers to passengers' questions and resolved issues that arose during flights.
Flight Attendant
JET AIRWAYS
Mumbai
06.2014 - 06.2015
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Greeted passengers, answered questions, and directed them to their seats.
Education
High School Diploma -
Panisheola Indira SmritiVidyapith
Kolkata, India04-2012
Skills
- Customer Needs Assessment
- Relationship Building
- Operational Efficiency
- Strategy implementation
- Corporate messaging and speechwriting
- Brand Promotion
- Digital Marketing
- Customer Service
- Logical reasoning
Languages
English
First Language
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Timeline
Marketing Coordinator
GOFUTURENET DIGITAL
09.2023 - Current
Restaurant Manager
OGKITCHEN
09.2019 - 09.2023
Flight Attendant
QATAR AIRWAYS
01.2018 - 03.2019
Flight Attendant
JET AIRWAYS
06.2014 - 06.2015
High School Diploma -
Panisheola Indira SmritiVidyapith
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