Angela Tryte

Project Management :

• Managed set of clients, starting from designing content, work books, logistics, training deliverance till workshop closure report
• Collaborate with external partners such as Training Consultants and clients for smooth deliverance of workshops
• Evaluate employees after each training session & take feedbacks

Training :

• Determine and analyze need for training for organization
• Design, develop and facilitate training sessions
• Identify training skills that need to be addressed and research on training methods suitable for skill development
• Established training plan and instructional design material accordingly
• Performed latest training approaches to make programs more effective

Content Design :

• Prepare instructional materials such as design manuals and order books, Work books, A/V, Case studies
• Re-work on workbooks, training contents and create new as per business requirement

Process Training :

• Responsible for training & quality domain for in-house sales and collection, Agency channel, outsourcing business (CC), FOS team (PAN India)
• Imparted Product & process training session to over 20+ newly hired employees of the organization
• Assessed knowledge based test/quizzes on weekly/monthly to keep track of frequent updates within process
• Conducted refreshers on weekly/monthly basis TNI & TNA, or business requirement
• Facilitated Webinars with Brands
• Report & Data management - Newsletters, Training Deck, etc

Content Development :

• Content creation for training materials at organization level
• Prepared content for E- Learning courses
• Designed workshops and content for LMS

Quality :

• Regulated ATA for vendors & Internal team
• Random call audits for Tele service team, hence ensured maintaining 85% average call quality
• Major participation in Call calibration (Internal & external) with track record of +- 2 variance

Going extra mile :

• Popularized recreational activities, employee engagement programs on intra department level
• Introduced E- Learning courses

• Accountable for outsourcing business and Partners- Training & Quality (Online Digital sales)
• Training deliverance to 150 + newly on-boarded employees on partner site
• Evaluate organizational training needs, work with SMEs and senior leadership to design solutions optimizing on-boarding, employee performance, quality management and successfully improve compliance
• Leverage assessment tools to create and improve training programs to achieve training benchmarks
• Performed experiential learning, audio/video and virtual learning methodologies to deliver product specific training and delivered training classes to deliver high quality training to 15+ participants per trainings
• Performed training refreshers, update dissemination trainings, Product knowledge assessments, Updating training contents, ATA

• Implemented new training courses after assessing TNI data and identifying employee weaknesses
• Monitored participant workflow and behaviors throughout training process
• Supported productivity increase and business growth through new hire training and mentoring
• Introduced standardized training for cohesive learning environments
• Scheduled and taught in class and online courses to increase learning opportunities
• Conduct, plan, and coordinate training to new on-boarding employees achieving average of 97 % training yield
• Coordinate logistics for scheduling classes, reserving classrooms, and preparing workstations
• Conduct certification for new learners along with providing feedback and coaching as part of learning experience
• Training data management
• Implemented diverse instructional methods, optimizing trainee engagement.

• Retaining clients from given database,Investigated and resolved customer inquiries and complaints quickly
• Average customer retention rate of 95% with increased up-sell of 15% every month
• Performed necessary strategic sales approach
• Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue
• Provided excellent customer care by responding to requests, assisting with customized solution
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals