Summary
Overview
Work History
Education
Skills
Projects
Certification
Timeline
Generic
Angelica Dias

Angelica Dias

Senior Analyst

Summary

Dedicated data analyst with a proven track record in providing Level 3 technical support at a global scale. Skilled in Python, Microsoft SQL Server, PowerBI, Tableau. Recognized for delivering exceptional performance and awarded for customer satisfaction. Seeking to leverage analytical skills and technical expertise in a challenging data analyst role.

Overview

3
3
years of professional experience
8
8
years of post-secondary education
6
6
Certifications

Work History

Senior Analyst/ Software Engineer

Capgemini
03.2021 - Current

• Delivering Global Level 3 backend technical support for McDonald's, ensuring critical system functionality.

• Collaborated closely with developers, conducting initial analysis for production issue resolution and determining the necessity for development fixes.

• Facilitated market meetings to dissect base issues and perform comprehensive root cause analysis.

• Recognized for exceptional service with the "Customer Delight" award in 2021 and the "Xtra Mile" award in 2022, reflecting prompt and precise task execution.

Education

Masters in Data Science -

S.I.E.S. College
03.2020 - 05.2022

Bachelors in Computer Science - undefined

S.I.E.S. College
03.2017 - 05.2020

HSC - undefined

St. Andrews College
03.2015 - 05.2017

SSC - undefined

Our Lady of Good Counsel High School
03.2015 - undefined

Skills

    Python

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Projects

Restaurant recommendation system

This project combines the power of CSharp for backend development, Python for machine learning, and Microsoft SQL Server for data management, aiming to create a user-friendly web application that provides personalized restaurant recommendations based on user preferences and choices by utilizes a machine learning algorithm to group similar users and choices.


Attendance and Leave management system

By leveraging CSharp and Microsoft SQL Server, this robust web application was developed that streamlined the leave management process, ensured accurate attendance records, and provided managers with the tools to effectively approve or reject leave requests.

The entire leave management module was self-developed.

Certification

Data analysis with Python

Timeline

Data analysis with Python

03-2024

SQL: Introduction to querying databases

01-2024

ITIL v4

12-2023

Crash course on Python

06-2023

Microsoft Azure fundamentals

09-2022

Agile Software Development

11-2021

Senior Analyst/ Software Engineer

Capgemini
03.2021 - Current

Masters in Data Science -

S.I.E.S. College
03.2020 - 05.2022

Bachelors in Computer Science - undefined

S.I.E.S. College
03.2017 - 05.2020

HSC - undefined

St. Andrews College
03.2015 - 05.2017

SSC - undefined

Our Lady of Good Counsel High School
03.2015 - undefined
Angelica DiasSenior Analyst