Dedicated data analyst with a proven track record in providing Level 3 technical support at a global scale. Skilled in Python, Microsoft SQL Server, PowerBI, Tableau. Recognized for delivering exceptional performance and awarded for customer satisfaction. Seeking to leverage analytical skills and technical expertise in a challenging data analyst role.
• Delivering Global Level 3 backend technical support for McDonald's, ensuring critical system functionality.
• Collaborated closely with developers, conducting initial analysis for production issue resolution and determining the necessity for development fixes.
• Facilitated market meetings to dissect base issues and perform comprehensive root cause analysis.
• Recognized for exceptional service with the "Customer Delight" award in 2021 and the "Xtra Mile" award in 2022, reflecting prompt and precise task execution.
Python
Restaurant recommendation system
This project combines the power of CSharp for backend development, Python for machine learning, and Microsoft SQL Server for data management, aiming to create a user-friendly web application that provides personalized restaurant recommendations based on user preferences and choices by utilizes a machine learning algorithm to group similar users and choices.
Attendance and Leave management system
By leveraging CSharp and Microsoft SQL Server, this robust web application was developed that streamlined the leave management process, ensured accurate attendance records, and provided managers with the tools to effectively approve or reject leave requests.
The entire leave management module was self-developed.
Data analysis with Python
Data analysis with Python
SQL: Introduction to querying databases
ITIL v4
Crash course on Python
Microsoft Azure fundamentals
Agile Software Development