Angelica Graham
Gary
Summary
Compassionate Home Health Caregiver with background in providing personalized patient care. Experience includes assisting patients with daily living activities, monitoring vital signs, administering medication, and developing care plans tailored to individual needs. Possess strong communication skills for coordinating with healthcare professionals and families to deliver optimal patient care. Previous roles have demonstrated ability to improve patient comfort and quality of life while adhering to safety protocols.
Overview
5
5
years of professional experience
Work History
Home Health Caregiver
CareerBuilder
Calumet City
01.2023 - Current
- Provided personal care and support for daily living activities.
- Assisted clients with medication management and adherence.
- Developed and maintained positive relationships with clients and families.
- Planned and prepared nutritious meals based on dietary needs.
- Implemented activity schedules to promote physical engagement and social interaction.
- Documented client care and services to ensure continuity and quality of care.
- Collaborated with multidisciplinary teams to ensure comprehensive client care plans.
- Monitored client health status and reported changes to healthcare professionals.
- Administered medications and documented medication administration in accordance with established policies and procedures.
- Responded quickly and appropriately to emergency situations involving assigned patients.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Developed individualized care plans based on assessments of clients' needs and preferences.
- Provided respite care services for family members who need relief from caring for their ill relative.
- Guided family members in effective care strategies for their loved ones post-discharge, enhancing home care quality.
- Participated in team meetings regarding patient care planning and implementation activities.
- Offered emotional support to patients and families, fostering resilience during challenging times.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
Customer Service Representative remote
Comcast
Calumet City
02.2021 - 01.2023
- Resolved customer complaints through effective communication and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries regarding services and billing issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a positive attitude while managing high call volumes during peak hours.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with team members to improve customer service processes and workflows.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Escalated complex issues to management for further investigation and resolution.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided feedback on common customer concerns to help refine service strategies.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
Roadside Assistance Dispatcher remote
Agero
Calumet City
01.2021 - 01.2023
- Coordinated roadside assistance requests for customers across various locations.
- Facilitated clear communication between service providers and customers, enhancing service delivery.
- Utilized dispatch software to track and assign service calls effectively.
- Provided accurate estimated times of arrival for roadside assistance services.
- Managed a team of roadside technicians ensuring they had the necessary resources to complete assigned tasks.
- Cultivated strong relationships with towing and service partners to improve collaboration and service outcomes.
- Evaluated traffic conditions to determine optimal routes for timely service vehicle dispatch.
- Monitored incoming calls, emails, and texts from customers requiring assistance.
- Processed payments from customers utilizing various payment methods such as credit cards or cash.
- Assessed customer needs and dispatched roadside assistance services to appropriate locations.
- Coordinated with tow truck operators for the efficient transport of vehicles in distress.
- Responded to emergency calls from customers experiencing vehicle breakdowns or accidents.
- Investigated customer complaints regarding delays or unsatisfactory service levels.
- Maintained up-to-date knowledge of local roadways, construction zones, and traffic patterns affecting travel times.
Education
Tilden
Chicago, ILSkills
- Personal care
- Medication management
- Activity planning
- Health monitoring
- Care documentation
- Customer service
- Crisis management
- Team collaboration
- Client assessment
- Process improvement
- Effective communication
- Emotional support
- Time management
- Problem solving
- Relationship building
- Fall prevention
- Behavioral management
- Medication organization
- Documentation
- Personal care services
- Client documentation
- Care plan management
- Care plan adherence
- Client safety and first aid
- State regulations
- Progress documentation
- Medical charting
- Clinical documentation and reporting
Timeline
Home Health Caregiver
CareerBuilder
01.2023 - Current
Customer Service Representative remote
Comcast
02.2021 - 01.2023
Roadside Assistance Dispatcher remote
Agero
01.2021 - 01.2023
Tilden