Angelica Raygoza-Lemus
Portage
Summary
To use my customer service, management, and organizational skills in entry- level position
Overview
24
24
years of professional experience
Work History
Patient Financial Services Representative
NorthShore Health Centers
Chesterton
10.2023 - Current
- Managed patient inquiries regarding financial assistance and billing procedures.
- Processed insurance claims and verified patient coverage details.
- Facilitated payment plans and resolved billing discrepancies for patients.
- Educated patients on financial policies and available resources.
- Collaborated with healthcare providers to ensure accurate billing documentation.
- Maintained confidential patient records in compliance with regulations.
- Updated financial software with patient information and payment records.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Ensured HIPAA compliance when handling confidential patient information.
- Maintained accurate records of all financial transactions.
- Conducted follow-up on outstanding insurance claims and worked with other departments to resolve payment issues.
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
- Identified areas of improvement in policies and procedures associated with Patient Financial Services operations.
- Managed collection efforts by working directly with patients on payment plans or arrangements that meet their needs while keeping within company guidelines.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Generated invoices for services rendered and sent them out according to established timelines.
- Worked closely with the accounting department to ensure proper posting of payments into the system.
- Processed payments accurately and efficiently in a timely manner.
- Handled credit card processing activities such as refunds, disputes, and chargebacks in accordance with applicable regulations.
- Participated in training sessions related to changes in laws and regulations affecting Patient Financial Services operations.
- Reviewed daily reports to identify any discrepancies or errors in patient account balances.
- Researched and responded to customer inquiries via phone, email, or mail regarding billing statements, services rendered.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Answered customer questions regarding account discrepancies or problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recorded information about status of collection efforts.
Shift Manager /Store Associate
ALDI
Portage
01.2012 - 08.2024
- Handle cash/credit transactions
- Stocking
- Inventory
- Key holder to safe
- Greet customers when entering and leaving establishment
- Clean and close store to prepare for reopening the next day
- Supervised daily store operations and ensured compliance with company standards.
- Trained and mentored new employees on policies and procedures.
- Managed inventory levels and organized product displays for optimal efficiency.
- Coordinated staff schedules to meet customer service demands effectively.
- Enforced safety procedures to maintain a secure work environment for all employees.
- Assisted in resolving customer inquiries and complaints promptly and professionally.
- Implemented merchandising strategies to enhance product visibility and appeal.
Dispatcher Operator/ Clerk
Tuff Car
Chicago
01.2007 - 01.2012
- Data entry
- Bookkeeping
- Cashier
- Mailing
- Filing
Assistant Manager/Cashier/Merchandiser
Discovery Clothing Co.
Berwyn
01.2002 - 01.2007
- Demonstrated ability to handle customer complaints efficiently
- Provided effective customer service
- Utilized effective persuasive skills in retail sales
- Planned organized store displays of merchandise
- Recognized by supervisors as being detail-oriented
- Trained new employees in effective sales techniques
- Served as store supervisor in manager's absence
- Handle over $15,000 in transactions per week
- Inventory management and quality control
Education
Associate's Degree - Criminal Justice
Morton College
Cicero, ILSkills
- Microsoft Word
- Excel
- PowerPoint
Languages
Bilingual
Timeline
Patient Financial Services Representative
NorthShore Health Centers
10.2023 - Current
Shift Manager /Store Associate
ALDI
01.2012 - 08.2024
Dispatcher Operator/ Clerk
Tuff Car
01.2007 - 01.2012
Assistant Manager/Cashier/Merchandiser
Discovery Clothing Co.
01.2002 - 01.2007
Associate's Degree - Criminal Justice
Morton College