Angelica Zeno Vaz
Mumbai
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager- Operations and Client Support
Flexing It Services Pvt Ltd
2021.12 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategic plans to achieve company objectives.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Implemented process improvements, resulting an increase in operational efficiency.
- Monitored staff performance and addressed issues.
- Analyzed market trends and competitor activity to inform business strategy.
- Directed recruitment, hiring, and training of new staff members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager(HRBP)
Regrow Bioscience Pvt Ltd
Mumbai
2020.02 - 2020.12
- Developed job descriptions, competency models and performance appraisals for all positions within the organization.
- Assisted in recruiting and hiring new employees, conducting interviews and orientation sessions.
- Monitored internal HR systems regularly to ensure they are up-to-date with changes in company policy or legislation.
- Coordinated employee benefits programs including health insurance, retirement plans, vacation and sick leave policies.
- Implemented safety protocols at the workplace to protect workers from hazardous conditions.
- Prepared reports summarizing key HR metrics such as attrition rate or average tenure per employee category.
- Analyzed trends in turnover rate, absenteeism levels and other HR metrics to identify areas of improvement.
- Managed exit interview process for departing employees by collecting feedback about their experience with the organization.
- Resolved disputes between employers and employees through mediation or arbitration processes.
- Reviewed timekeeping records of employees to ensure accuracy in payroll processing.
- Organized events such as team building activities, workshops and seminars to promote workplace morale.
- Conducted training sessions for new hires and existing staff to ensure compliance with company policies and procedures.
Assistant Manager (Talent Acquisition)
Viacom 18 Media Pvt Ltd
Mumbai
2018.06 - 2019.03
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Responsibility for full recruitment life cycle across all functions as per SOP and TAT.
- Ensure the team implements the Recruitment Plan as per the Annual Operating Plan.
- Sourcing candidates across Recruitment Database, Job Portals, Social Media, Employee Referrals, Job Fairs, Campus
interviews etc. and conducting competency based interviews either through VC/Telephone/In-Person interactions. - Collaborated with management on developing strategic plans for achieving business goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
HR Coverage(Intern)
Morgan Stanley Advantage Services
2017.02 - 2017.06
- Maintained accurate records of all activities performed throughout internship period.
- Prepared reports summarizing project progress and results for management review.
- Helped maintain applicant tracking systems and recruiting metrics.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Deputy Manager HR
Network 18 Media & Investments Ltd
2011.07 - 2013.06
- Coordinated with other departments to ensure smooth functioning of activities.
- Developed and implemented new procedures to improve efficiency of the organization.
- Provided necessary technical assistance and advice to subordinates when needed.
- Prepared monthly progress reports detailing achievements against set targets.
- Monitored daily operations and ensured compliance with company policies and regulations.
Assistant Manager (HR)
Wipro Technologies
2007.03 - 2011.07
Administration
Citibank
2003.07 - 2007.03
Education
MBA - Human Resources Management
Narsee Monjee Institute of Management Studies
Mumbai01.2009
B.com - Commerce
St. Andrews Collage
Mumbai01.2002
Skills
- Talent Acquisition
- Performance Management
- Employee Engagement
- HR Policies & Procedures
- HR Planning & Budgeting
- Stakeholder Management
- Strategic Planning
- Policy Implementation
- Negotiation
- Team Leadership
- Client Management
Disclaimer
I hereby declare that the above-mentioned information is true and genuine to the best of my knowledge.
Certification
- Certified HR Generalist, 2020
- Diploma (Public Relations & Media), 2003
- Executive Secretarial, 2003
Accomplishments
- Managed a headcount of 200 employees for the Mumbai Division.
- Conducted Focus Group Discussion to enhance employee relations and resolve employee issues.
- Solely implemented the Time and Leave management system for all employees
- Executed the Career Management Program and Internal Job Postings moves and planning of selection process involving over 300 interviews for around a hundred internal Subject Matter Expert roles.
- Rated as one of the key recruiter and consistently been in the top layer of the recruitments function.
- Awarded as a key recruiter for on-boarding 50+ Data Base Administrators within a quarter.
- Solely managed the Employee Referral programme through manual tracking of the flow of resumes from employees.
Timeline
Manager- Operations and Client Support
Flexing It Services Pvt Ltd
2021.12 - Current
Assistant Manager(HRBP)
Regrow Bioscience Pvt Ltd
2020.02 - 2020.12
Assistant Manager (Talent Acquisition)
Viacom 18 Media Pvt Ltd
2018.06 - 2019.03
HR Coverage(Intern)
Morgan Stanley Advantage Services
2017.02 - 2017.06
Deputy Manager HR
Network 18 Media & Investments Ltd
2011.07 - 2013.06
Assistant Manager (HR)
Wipro Technologies
2007.03 - 2011.07
Administration
Citibank
2003.07 - 2007.03
MBA - Human Resources Management
Narsee Monjee Institute of Management Studies
B.com - Commerce
St. Andrews Collage
- Certified HR Generalist, 2020
- Diploma (Public Relations & Media), 2003
- Executive Secretarial, 2003
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