Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Angelica Ruth Terrazas-Mannie

Hammond

Summary

Exceptional organizational skills, as well as a track record of effective communication with patients, families, and healthcare providers. Focused Time manager, communicator, and problem solver extraordinaire. Dedicated to providing high-quality healthcare and educating patients and their families. Observes resident care and makes recommendations for improvements. Through effective communication and staff coordination, skilled in ensuring timely patient processing. Patient-focused Positive Collaboration with doctors and adherence to birthing plans without sacrificing health were successful. Dedicated to gaining practical experience in high-pressure emergency, acute, and critical care settings. Proven ability to excel at a variety of sales approaches and techniques that build trusting relationships, productive communications, and long-term relationships. Practiced Care Plan Coordinator is committed to completing patient assessments in a timely and accurate manner, as well as assisting in the development of comprehensive care plans. Considered to be a hard worker with a strong desire to succeed. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Patient education and advocacy are important to me. Deadline-oriented Patient Care Coordinator with a passion for planning care, coordinating interdisciplinary teams, and implementing strategic changes.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Outreach and Engagement Specialist

Community Health Net
04.2024 - Current
  • Helping consumer with medicaid application
  • Participating in community events
  • Providing temporary insurances for the patients in the client
  • Participating in workshop
  • translating for providers
  • Providing services to other sites

Customer Service Host

Walmart
06.2023 - Current
  • Check receipts.
  • Help customer with finding items
  • Helping with re-shop/ return items
  • closing the store


Lead Sales Associate/Merchandising Assistant Store Manager

Dollar General
03.2023 - 08.2023
  • Worked night and weekend shifts, securing in orders during the holiday season
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products
  • Reported sales data to upper management to assist in making corrections to processes
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents
  • Customers' special merchandise orders were placed by me
  • Promoted the insurance claims process by providing expert knowledge and developing a positive, trusting relationship with clients to help them through difficult times
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers
  • Was thorough and professional in my responses to all customer inquiries
  • Organized company files and created support system to decrease workload and increase productivity of account managers
  • Backorder availability, future inventory, and special orders were all discussed with vendors
  • Promoted brand awareness and used networking to help grow the brand
  • Replenished and stocked merchandise in accordance with store merchandising layouts
  • Kept track of sales processes to identify areas for improvement and put in place systems to address problems
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas
  • Actively sought out opportunities for personal growth and development

Care Coordinator

Chicago Family Health Center
11.2004 - 04.2023
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to better understand conditions and modify treatment plans
  • Carefully selected, developed, and retained qualified employees, as well as annually training new employees
  • Conducted lab tests and reported the results
  • Educated patients on medications, addiction, recovery, coping skills, and community resources, among other topics
  • Assisted patients by providing them with personalized patient education materials
  • Completed resident assessments in accordance with current regulations and guidelines
  • Maintained the highest levels of patient satisfaction, generating referrals to keep the rehabilitation unit productive
  • Provided direct patient care, stabilized patients, and planned the next steps
  • Was in charge of recruiting, training, and managing volunteers
  • Promoted patient and family comfort in order to improve healing and eliminate non-compliance issues during difficult recoveries
  • Provided patients with the necessary health education training
  • Tracked responses to address new concerns for the provider
  • Created high-quality images for referring physicians
  • Volunteered to fill in for on-call rotation gaps when needed

Education

Certificate - Medical Administration

The Chubb Institute
Chicago, IL
10-2003

High School Diploma -

Bowen High School
Chicago, IL
06-1995

Skills

  • Organizational standards
  • Team Leadership
  • Insurance practices
  • Healthcare operations
  • Quality assurance
  • Program oversight
  • Interdepartmental collaboration
  • Decision making
  • Problem solving
  • Process improvements
  • Scheduling
  • Goal setting
  • Database coordination
  • Business Strategy
  • Medical terminology
  • Organizational skills
  • Monitoring tools
  • Case management
  • Care planning

Certification

Certified Home Health Aide

Additional Information

Speak Spanish and English

Languages

Spanish
Professional Working

Timeline

Outreach and Engagement Specialist

Community Health Net
04.2024 - Current

Customer Service Host

Walmart
06.2023 - Current

Lead Sales Associate/Merchandising Assistant Store Manager

Dollar General
03.2023 - 08.2023

Care Coordinator

Chicago Family Health Center
11.2004 - 04.2023
Certified Home Health Aide

Certificate - Medical Administration

The Chubb Institute

High School Diploma -

Bowen High School
Angelica Ruth Terrazas-Mannie