Angelicia Avila
Beech Grove
Summary
Board-certified Pharmacy Technician excited to bring several years of experience to growing team. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
5
5
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
Beech Grove
10.2021 - Current
- Compounded medications following established safety and quality standards.
- Assisted pharmacists with medication therapy management and patient consultations.
- Managed inventory levels, ensuring medication availability and proper storage conditions.
- Collaborated with healthcare providers to resolve prescription-related issues effectively.
- Processed prescriptions accurately using pharmacy management systems.
- Trained and mentored junior pharmacy technicians on best practices and procedures.
- Maintained compliance with state and federal regulations in daily operations.
- Provided exceptional customer service by addressing patient inquiries promptly and professionally.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Participated in continuing education programs designed to enhance job knowledge.
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
- Provided support for pharmacists during drug distribution activities.
- Monitored expiration dates on medications in order to maintain product integrity.
- Assisted with the development of policy changes related to pharmacy services.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Compiled customer demographic, allergy, and medical history background.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Ordered prescription refills as requested by physicians or authorized personnel.
- Provided customer service to patients regarding their prescription medications.
- Resolved billing issues with insurance companies or other third-party payers.
- Filled prescriptions accurately under the direction of a pharmacist.
- Organized and maintained pharmacy area in accordance with established standards.
- Organized medications for dispensing.
- Adhered to infection control guidelines when handling hazardous materials.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
Education
Pharmacy Technician - Pharmacy Technician
Walgreens
Indianapolis, IN 04.2022 - 05.2022
Skills
- Compounding medications
- Medication therapy management
- Pharmacy management systems
- Inventory control
- Customer relationship management
- Prescription processing
- Staff training and mentoring
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Workflow management
- Compounding techniques
- HIPAA compliance
- FDA compliance
- Insurance billing
- Pharmacy and customer records management
- Insurance verification
- Manual and automated medication dispensing
- New hire onboarding
- Patient confidentiality
- Point of sale systems proficiency
- Problem-solving skills
- Filling prescriptions precisely
- Pharmacy equipment use
- Staff training and development
- Medication dispensing
- HIPAA
- Updating medication histories
- Preparing sterile compounds
Timeline
Pharmacy Technician - Pharmacy Technician
Walgreens
04.2022 - 05.2022
Senior Certified Pharmacy Technician
Walgreens
10.2021 - Current