Operational Support Associate
Tech Mahindra
Nagpur
- Act as the primary point of contact for the client, providing timely and accurate operational support across phone, chat, and email channels.
- Logged, tracked, and managed support tickets, ensuring SLA compliance.
- Resolve complex client issues using logical reasoning and data interpretation to deliver efficient and effective solutions.
- Led on- and off-site customer support teams across multiple time zones.
- Consistently achieve quality, maintaining a CSAT score above 90%, and productivity goals, ensuring a positive client experience.
- Maintain high standards of confidentiality and data security, adhering to company policies and the code of conduct.
- Collaborated with other departments to ensure timely resolution of customer issues.
