Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angeline Cook

Sydney,Australia

Summary

Dedicated professional with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.

Compassionate Aged Care Worker known for high productivity and efficient task completion. Specialized in personalized care plans, emotional support strategies, and effective communication. Excel in time management, empathy, and patience to enhance the quality of life for elderly residents. Prioritize respectful interaction and keen observation skills to meet diverse needs of individuals in care.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience
1
1
year of post-secondary education

Work History

Delicatessen Assistant

Coles Group
Doonside
12.2024 - Current
  • Assisted customers with product selection and special requests.
  • Maintained cleanliness and organization of the delicatessen area.
  • Operated slicing equipment and prepared deli meats and cheeses.
  • Ensured compliance with food safety and hygiene standards consistently.
  • Stocked shelves and displayed products to attract customer interest.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Performed daily opening and closing duties including setting up displays and cleaning counters.
  • Maintained work areas to reduce potential for illness or injury.
  • Greeted customers, answered questions and provided information on products.
  • Monitored expiration dates of products to ensure quality control standards were met.
  • Documented and entered special orders for event catering and party trays.
  • Utilized point-of-sale systems for processing orders and tracking inventory.
  • Maintained a positive attitude while working in a fast-paced environment.
  • Communicated effectively with coworkers to ensure smooth operations during peak hours.
  • Followed company policies regarding pricing, returns and exchanges and refunds.
  • Monitored temperature control equipment to ensure freshness of food items.
  • Assisted with unloading deliveries from vendors and stocking shelves accordingly.
  • Weighed, measured and priced bulk items such as cheese, olives.
  • Prepared sandwiches, salads, wraps and other food items according to customer requests.
  • Restocked shelves when needed to maintain appropriate product levels throughout the day.
  • Ensured that all areas of the store were clean and organized at all times.
  • Adhered to all health codes related to food storage, preparation and presentation.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Maintained safe food handling practices to prevent germ spread.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Open and close of Deli
  • Gap scans
  • Store counts
  • Safe handling of Meat, poultry and Seafood
  • Safe practice of using commercial oven when cooking chickens/Roasts

Retail Assistant

Coles Group
Doonside
07.2024 - Current
  • Assisted customers with product inquiries and selections.
  • Maintained store displays to ensure an appealing shopping environment.
  • Processed transactions accurately using point-of-sale systems.
  • Restocked shelves and organized inventory efficiently.
  • Handled customer complaints with professionalism and courtesy.
  • Monitored product expiration dates to ensure quality standards were met.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Processed payments using cash register, credit card machine and POS system.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Assisted customers with product selection, answered queries and provided advice.
  • Operated cash registers efficiently during peak hours of business.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Open and Closing of store

  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Monitored sales floor traffic and assisted customers with their inquiries.
  • Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
  • Gap scanning
  • Store counts

Console Operator

EG FUEL
Bass Hill
02.2021 - 11.2023
  • Operated console equipment to monitor fuel levels and flow rates.
  • Ensured compliance with safety protocols and operational standards.
  • Conducted routine inspections of machinery and equipment functionality.
  • Maintained records of operations, equipment maintenance, and safety checks.
  • Assisted in training new staff on console operations and procedures.
  • Reported incidents and accidents to medical and law enforcement and documented shift activities.
  • Cleaning of shop and restroom
  • Checking and signing of deliveries stock,fuel and gas
  • Safety in fire, electrical and fuel hazards
  • Customer Service
  • After hours console operator (24hr site)
  • Cash handling
  • Refill of stock

Certified Nursing Assistant In Training

Bucklands Aged Care Service
Springwood
10.2020 - 11.2021
  • Assisted residents with daily living activities and personal care needs.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and safety of resident living areas and equipment.
  • Provided emotional support and companionship to residents during care routines.
  • Documented resident information accurately in care logs and electronic systems.
  • Collaborated with healthcare team to develop personalized care plans for residents.
  • Educated families on resident care practices and health management strategies.
  • Assisted patients with activities of daily living such as bathing, dressing, grooming and transferring.
  • Helped create a safe environment for patients by following infection control practices.
  • Provided emotional support to patients and their families during difficult times.
  • Observed behavioral changes in patients that may indicate the need for further medical evaluation or intervention .
  • Communicated effectively with other healthcare professionals regarding patient status and needs.
  • Learned and demonstrated proper technique for assisting patients in walking with or without assistive devices.
  • Responded quickly to medical emergencies according to established protocols.
  • Delivered nursing-related services under supervision of Registered Nurse.
  • Turned and repositioned bedridden patients to optimize comfort.
  • Monitored patient conditions on a regular basis and reported any changes to the supervising nurse.
  • Maintained accurate documentation of patient care services provided in accordance with hospital policies and procedures.
  • Provided assistance with ambulation using appropriate safety techniques.
  • Performed basic nursing procedures such as changing wound dressings and catheter care.
  • Administered drainage bag and tubing, leg strap, and other procedures to insert and care for catheter.
  • Examined patients to detect open wounds, bruises and other issues requiring medical care.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Collected specimens from patients for laboratory testing purposes.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Provided compassionate care to patients with life-limiting illnesses and their families.
  • Documented patient progress and care interventions in electronic health records.
  • Assisted terminally ill patients with bathing, grooming and dressing.
  • Performed regular assessments of a patient's physical symptoms such as pain, nausea, shortness of breath.
  • Delivered respectful, compassionate care to each patient and family member.
  • Respectfully washing and cleaning a patient after passing and placing in a body pouch

Sandwich Hand/Coffee Barista

Advanced Catering Systems
Kingswood , Australia
04.2005 - 11.2018

Customer service,catering,sandwich Hand, Barista, opening and closing of shop, money handling, Banking, cooking, short term management, managing staff, ordering of stock, stocktake, cleaning, travelling to multiple sites.

  • Prepared various sandwich ingredients following standardized recipes and safety guidelines.
  • Assembled and packaged sandwiches for large catering events efficiently and accurately.
  • Maintained cleanliness of work areas, adhering to food safety and sanitation standards.
  • Assisted team members in managing inventory supplies for sandwich preparation stations.
  • Coordinated with kitchen staff to ensure timely production of high-quality sandwiches.
  • Operated food preparation equipment, ensuring proper usage and maintenance.
  • Monitored ingredient freshness, discarding any items that did not meet quality standards.
  • Trained new staff on proper sandwich assembly techniques and workplace protocols.
  • Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
  • Completed opening, closing, and shift change tasks by following company guidelines.
  • Kept customer and food preparation areas clean and well-organized.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables, and fruits.
  • Operated cash register to process payments from customers.
  • Verified orders and bagged items for easy transport.
  • Organized food preparation stations and regularly replenished supplies.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Completed efficient store opening and closing procedures each day.
  • Assisted customers, answered questions, and resolved complaints.
  • Restocked kitchen supplies by rotating food according to dates and health guidelines.
  • Performed food preparation tasks by making salads, brewing coffee, and tea and slicing meats.
  • Communicated effectively with kitchen staff regarding customer orders.
  • Conducted random audits on inventory levels to uncover variances between reported count and actual count.
  • Adhered to sanitation guidelines when cleaning utensils and surfaces.
  • Checked temperatures of refrigerators and freezers regularly to ensure proper storage conditions.
  • Demonstrated sound judgment in resolving customer complaints quickly and efficiently.
  • Followed all company policies and procedures related to the safe handling of food products.
  • Assisted in stocking shelves with supplies such as breads, meats, cheeses, lettuce, tomatoes.
  • Prepared sandwiches according to customer orders, using a variety of cold cuts, vegetables, and condiments.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Prepared and served a variety of coffee beverages to customers.
  • Maintained cleanliness and organization of the coffee bar area.
  • Trained new baristas on equipment operation and customer service techniques.
  • Sliced fruits, vegetables and meats for use in food service.

Education

Certificate 3 In Individual Support -

TAFE Kingswood
02.2020 - 04.2021

Skills

  • Customer service
  • Food safety compliance
  • Inventory management
  • Equipment operation

  • Quality control standards
  • Team collaboration
  • Time management
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Positive attitude
  • Equipment use
  • Food safety
  • Cleanliness and sanitation
  • Proper food handling
  • Equipment safety
  • Cleaning and sanitizing
  • Preparing food items
  • Safe food handling
  • Inventory rotation
  • Slicing equipment operation
  • Point of sale systems
  • Product rotation
  • Product knowledge
  • Stocking of food cases
  • Product displays and showcases
  • Inventory control
  • Platter and tray preparation
  • Safe food handling practices
  • Deli equipment operation
  • Meat slicing expertise
  • Cooking
  • Hospitality service expertise
  • Machine safety
  • Heavy lifting
  • Sanitation practices
  • Product stocking and rotation
  • Patient care
  • Vital signs monitoring
  • Personal hygiene assistance
  • POS system operation
  • Palliative care
  • Oral hygiene maintenance
  • Fall prevention
  • Compassionate care
  • Continence care
  • Mobility assistance
  • Pressure area care
  • Restraint reduction
  • Feeding assistance
  • Dementia care
  • Toileting support
  • Bathing assistance
  • Transfer techniques
  • Behavioral management
  • Client documentation
  • Resident empowerment
  • Direct patient care
  • Patient management
  • Records management
  • Patient assessments
  • Compassion and empathy
  • End-of-life care
  • First aid and safety
  • Housekeeping
  • PPE usage
  • Elderly care
  • COVID-19 safety policies
  • Patient mobility assistance
  • Cultural sensitivity
  • Behavior redirection
  • Incapacitation care
  • Lifting and transferring
  • Medical records management
  • Basic housekeeping
  • Daily living assistance
  • Reliability and punctuality
  • Equipment monitoring
  • Safety compliance
  • Console operation
  • Cash handling
  • CCTV surveillance
  • CCTV camera monitoring

Timeline

Delicatessen Assistant

Coles Group
12.2024 - Current

Retail Assistant

Coles Group
07.2024 - Current

Console Operator

EG FUEL
02.2021 - 11.2023

Certified Nursing Assistant In Training

Bucklands Aged Care Service
10.2020 - 11.2021

Certificate 3 In Individual Support -

TAFE Kingswood
02.2020 - 04.2021

Sandwich Hand/Coffee Barista

Advanced Catering Systems
04.2005 - 11.2018
Angeline Cook