SAP Concur
ANGELINE CRUZ
Finance Transformation Leader| Driving P2P Excellence from Concept to Client Engagement
Bengaluru
Summary
Senior Program Manager with exceptional background in BPO, Financial Services, Consumer Goods industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
Strong focus on team collaboration, ensuring dependable performance, and adaptability to evolving needs. Expertise in strategic planning, resource allocation, risk management, and stakeholder engagement, coupled with exceptional problem-solving and leadership abilities.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Senior Program Manager (Procurement Solutions)
AB-Inbev
10.2019 - 01.2024
- Strategic RFP Management for Travel & Expense Tool Replacement: Led the end-to-end Request for Proposal (RFP) process for replacing the organization's Travel and Expense (T&E) tool. This involved gathering business requirements, evaluating vendor solutions, and aligning the selection with the organization's global procurement strategy.
- Global Budget Oversight for SAP Ariba Implementation: Managed a substantial budget of $8 million for the global implementation of SAP Ariba Sourcing and Contract modules. This encompassed financial planning, resource allocation, and ensuring the project's alignment with organizational objectives.
- Resource Planning and Team Mobilization: Oversaw the hiring and onboarding of key resources essential for the successful deployment of procurement solutions. This included defining role requirements, conducting interviews, and ensuring the team possessed the necessary skills for project execution.
- Implementation of Anaplan for Sustainability Reporting: Directed the deployment of Anaplan to enhance sustainability goals reporting. This initiative improved data accuracy and provided real-time insights into sustainability metrics, aligning with the organization's environmental objectives.
- Continuous Improvement in Travel & Expense Processes: Identified and implemented continuous improvements in T&E processes, leading to increased efficiency and compliance. This involved analyzing current
workflows, proposing enhancements, and overseeing the adoption of best practices across the organization.
Senior Manager Implementation (Saas Solutions)
Concur Technologies
12.2014 - 10.2019
- Led and Mentored a High-Performing Project Management Team: Directed and supported a team of six experienced project managers,ensuring successful delivery of SAP Concur implementations by providing strategic guidance, fostering professional development, and
promoting a culture of excellence. - Collaborated Cross-Functionally to Deliver Client-Centric Solutions: Worked closely with customer account managers and sales teams to understand client requirements, tailoring SAP Concur products and time
and material consulting services to meet specific business needs and drive customer satisfaction. - Managed Complex Projects with Tight Deadlines : Oversaw the execution of multiple high-stakes projects simultaneously,adhering to strict timelines and budgets, while maintaining quality standards and ensuring successful outcomes for strategic clients.
- Spearheaded Product Launches and Early Adoption Strategies : Led the introduction of new SAP Concur products, developing and implementing early adoption strategies to facilitate seamless integration into client operations, and providing comprehensive guidance and support during and post-implementation.
- Conducted Comprehensive Reviews to Drive Continuous Improvement : Regularly reviewed client accounts and product usage to identify opportunities for enhancement, implementing improvements that optimized existing solutions and delivered measurable benefits to
clients.
Senior Manager - Finance & Accounts
IBM Global Business Services
04.2011 - 11.2014
- Strategic Workshops and Process Enhancement: Led and facilitated P2P business process workshops, driving efficiency improvements that yielded a 20% reduction in processing time.
- Due Diligence and Process Migration Analysis: Conducted comprehensive gap and FTE analysis before process migration to IBM Delivery team, ensuring a seamless transition and achieving process continuity.
- Stakeholder Relationship Development: Developed robust multi-level relationships with internal and external stakeholders, guaranteeing the successful achievement of project delivery goals.
- Change Management and New Work Methods: Initiated change management strategies, securing buy-in and support at all levels of service, increasing the adoption of new work methods.
- Data-Driven Improvement Initiatives: Innovatively integrated Maturity mapping, Benchmarking, and ABC data, leading to data-driven improvement recommendations that optimized operational efficiency.
- Delivery Stabilization and Process Optimization: Provided vital delivery stabilization support, conducting end-to-end process studies and reviews for critical accounts, resulting in reducing delivery errors.
- Best Practice Case Studies and Sales Support: Created comprehensive case studies for Procure to Pay projects, enhancing the sales process and establishing a repository of best practices for future projects.
Manager (Accounts Payable & Accounts Receivable)
Nomura Services India Private Limited
05.2010 - 10.2010
- Spearheaded process optimization and value-addition, leading a 13-member team.
- Successfully transitioned and implemented PeopleSoft latest version for Asia, ensuring smooth adoption and integration.
- Produced and submitted MIS and root cause analysis reports for management review and process development.
- Led and guided an RFP for supplier portal for receiving and submitting vendor invoices
- Collaborated across departments for process standardization, achieving maximum efficiencies and SLA adherence.
- Maintained daily productivity and monthly reports, enhancing process transparency and effectiveness.
- Ensured total customer satisfaction, resolving escalated and legal issues from vendors promptly.
- Provided mentoring and professional growth support to team members, contributing to their development.
Process Lead (Accounts Payable)
Thomson Reuters India Private Limited
03.2005 - 05.2010
- Spearheaded continuous process improvements and system enhancements, optimizing efficiency and accuracy in Oracle and SAP.
- Served as the key liaison with banking partners and P2P functions, facilitating seamless integration during the core transition from Oracle 11i to SAP 6.0.
- Successfully led the transition and stabilization of payment and procurement processes from Singapore to India, ensuring uninterrupted operations.
- Expertly handled escalations, collaborating with stakeholders including buyers, vendors, and the CSR team, resulting in reduction of issue resolution time.
- Initiated and executed standardization processes within the P2P sub-processes, enhancing overall process efficiency.
Staffing Specialist
Hewlett Packard India Sales Private Limited
12.2004 - 03.2005
- Oversaw end-to-end recruitment lifecycle, enhancing candidate quality through effective sourcing, interviews, and offer presentations.
- Collaborated with department managers, recommending top-tier talent and aligning recruitment with business needs.
- Introduced innovative campus recruitment via video conferencing, expanding talent pool.
Senior Analyst
Oracle India Private Limited
09.2002 - 12.2004
- Streamlined revenue order auditing and booking processes, elevating team efficiency.
- Conducted targeted training sessions, elevating team efficiency.
- Managed obsolete requests, minimizing bottlenecks and optimizing productivity.
- Drove continuous process improvements and productivity analysis to enhance team performance.
Education
Executive Post Graduate Diploma - Strategic Management
Indian Institute of Management
Kozhikode, India 04.2001 -
Bachelor of Commerce - Financial Management
Mount Carmel College
Bengaluru, India 04.2001 -
Skills
Strategic goal development
Change management
Implementation planning
Strong analytical skills
Competitive benchmarking
Project leadership
Strategic planning
Market analysis
Continuous improvement
Budget management
Team building
Performance evaluations
Accomplishments
"Elevating Operations, Enriching Experiences: Driving Transformation Across Borders and Processes“
• Enhanced user experience and financial stability by resolving blocked credit cards for 60 C-level global users, ensuring seamless usage
• Cleared outstanding balances of personal expenses on credit cards, restoring financial integrity and saving 270K Euros.
• Introduced efficiency and convenience by implementing a mobile app for travelers, streamlining travel management.
• Achieved operational excellence by reducing project backlog from 180 days to zero.
• Demonstrated leadership by conducting onsite training for the APA region, empowering teams in Expense & Invoice management.
• Pioneered an efficient Helpdesk process and tool (IVR & ticketing), optimizing support and ensuring smooth operations at a new IBM location.
• Transformed Accounts Payable operations by owning the process for Hong Kong and successfully migrating it to India, enhancing efficiency and cost savings.
• Demonstrated financial acumen by reducing Vendor debit balances from $12 million to $2 million in a short timeframe, improving financial health.
• Led SAP rollout for P2P process across 100+ countries at Thomson Reuters, ensuring uniformity and efficiency in operations.
• Successfully migrated Payment Process from Southeast Asian countries to India Service Centre, optimizing processes and centralizing operations
Software
SAP ERP
SAP ARIBA
SERVICENOW
JIRA
Oracle 11i - AP
Certification
Project Management Professional
Timeline
Project Management Professional
02-2025
SAP ARIBA - SLP
03-2024
Senior Program Manager (Procurement Solutions)
AB-Inbev
10.2019 - 01.2024
Senior Manager Implementation (Saas Solutions)
Concur Technologies
12.2014 - 10.2019
Senior Manager - Finance & Accounts
IBM Global Business Services
04.2011 - 11.2014
Manager (Accounts Payable & Accounts Receivable)
Nomura Services India Private Limited
05.2010 - 10.2010
Process Lead (Accounts Payable)
Thomson Reuters India Private Limited
03.2005 - 05.2010
Staffing Specialist
Hewlett Packard India Sales Private Limited
12.2004 - 03.2005
Senior Analyst
Oracle India Private Limited
09.2002 - 12.2004
Executive Post Graduate Diploma - Strategic Management
Indian Institute of Management
04.2001 -
Bachelor of Commerce - Financial Management
Mount Carmel College
04.2001 -
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