Summary
Overview
Work History
Education
Skills
Timeline
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Angelique Fortier

Indianapolis,IN

Summary

Hardworking professional with exceptional talents in fulfillment, communication and leadership. Energetic Supervisor with experience working in solitary role or as part of fast-paced team. Honest and punctual employee. Careful Picker with extensive knowledge of packing and shipment procedures. Meticulous and dedicated to best-in-class quality and service. Proven history of success in upbeat environments and fast-paced workplaces.

Overview

5
5
years of professional experience

Work History

Janitorial Worker

Walmart RFC
12.2022 - 09.2023
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Sanitized break area kitchen counters, tables and sinks.
  • Cleaned and sanitized drinking fountains.
  • Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.

Picker/Packer

Chewy
06.2021 - 11.2022
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.

Customer Service Representative

Teleperformance
03.2019 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Picker

Chewy
07.2021 - 11.2022
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Used RF scanners to track orders and verify accuracy.
  • Verified proper labeling and identification on all orders before shipment.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.

Education

No Degree -

Lighthouse College
Gary, IN
06.2015

Skills

  • Custodial Experience
  • Cleaning Experience
  • Warehouse Experience
  • Order Picking
  • Packaging
  • Shipping & Receiving
  • Microsoft Office
  • Security
  • Hotel experience
  • Front desk
  • Hospitality
  • Dispatching
  • Data entry
  • Phone etiquette
  • Manufacturing
  • Assembly
  • Machining

Timeline

Janitorial Worker

Walmart RFC
12.2022 - 09.2023

Picker

Chewy
07.2021 - 11.2022

Picker/Packer

Chewy
06.2021 - 11.2022

Customer Service Representative

Teleperformance
03.2019 - 03.2021

No Degree -

Lighthouse College

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Angelique Fortier