Angella Rodrigues
Pune
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Amazon
Pune
06.2023 - 12.2023
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Ensured that all customer queries were handled quickly and professionally.
- Analyzed data from surveys to determine trends in customer needs and preferences.
- Responded promptly to emails sent by customers seeking assistance.
- Communicated effectively with team members to ensure timely response times for customers.
- Participated actively in weekly meetings held by the Customer Service Manager.
- Stayed abreast of changes in products and services offered so as to answer questions accurately.
Education
B.Com - Commerce & Computer Application
Chouksey Group of Colleges
Bilaspur, Chhattisgarh06-2025
Skills
- Account Management
- Customer Needs Assessment
- Customer Relationship Management
- Customer Engagement
- Research capabilities
- Marketing
- Technical Support
- Customer Retention
- Relationship Building
- Customer queries
- Presentation Skills
- Complaint Handling
- Client Engagement
Languages
English
First Language
Hindi
Advanced (C1)
C1
Skills
- SQL
- MS-EXCEL Advance
- MS-WORD
- MS-POWERPOINT
Timeline
Customer Service Executive
Amazon
06.2023 - 12.2023
B.Com - Commerce & Computer Application
Chouksey Group of Colleges
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