Angely Espada
Indianapolis
Summary
Compassionate and detail-oriented healthcare professional with over 3 years of medical assisting experience, combined with front office and serving experience in fast-paced environments. Skilled in patient care, scheduling, insurance verification, and delivering exceptional customer service. Known for strong communication skills, multitasking ability, and creating positive experiences for patients and clients alike.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Certified Medical Assistant
Ascension
Indianapolis
11.2023 - Current
- Assisted in patient intake processes, ensuring accurate data entry and record management.
- Prepared examination rooms, maintaining cleanliness and organization for optimal workflow.
- Communicated effectively with patients regarding treatment plans and appointments, improving satisfaction levels.
- Draw blood-lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Server
Gatsbys Sports Pub
Indianapolis
02.2022 - Current
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Managed food and beverage orders efficiently using POS systems to ensure timely delivery.
- Collaborated with kitchen staff to streamline order accuracy and minimize wait times.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness of dining area to create an inviting atmosphere for guests.
Server
Marquette Manor
Indianapolis
03.2020 - 01.2022
- Resolved customer complaints promptly to maintain positive dining experiences and loyalty.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dental Receptionist
Floss N Gloss
Joliet
06.2018 - 10.2019
- Managed patient scheduling and appointment reminders to enhance operational efficiency.
- Processed patient registrations and verified insurance information for accurate record-keeping.
- Assisted patients with inquiries, ensuring a positive experience and clear communication.
- Maintained organized patient files and updated electronic health records for compliance.
Education
High School Diploma - Medical Assistant
North Central Highschool
Indianapolis, INNo Degree - Certified Medical Assitant
Stepful
New YorkSkills
- Specimens collection and processing
- HIPAA compliance
- Medical billing
- Customer service
- Working well under pressure
- Detail oriented
- Time Management
- Multitasking and organization
Certification
- Certified Clinical Medical Assistant
- BLS certification
- FoodServ Liquor License
Languages
English
Spanish
Timeline
Certified Medical Assistant
Ascension
11.2023 - Current
Server
Gatsbys Sports Pub
02.2022 - Current
Server
Marquette Manor
03.2020 - 01.2022
Dental Receptionist
Floss N Gloss
06.2018 - 10.2019
High School Diploma - Medical Assistant
North Central Highschool
No Degree - Certified Medical Assitant
Stepful