Ziyan Zhao - Statistical Analyst - P.E. Tucker Insurance

Summary

Detail-oriented Statistical Analyst with six years of experience in the insurance industry, specializing in business reporting, operational analysis, data organization, and insurance administration. Skilled in preparing reports, supporting business operations, maintaining data accuracy, and assisting with agency performance monitoring. Strong knowledge of insurance products, policy management, and customer service operations.

Overview

6

years of professional experience

1

Certification

Work History

Statistical Analyst

P.E. Tucker Insurance

West Lafayette, Indiana

04.2020 - Current

Analyze policy and customer information to identify trends and support operational decision-making.
Prepare recurring reports using Excel and agency management systems to monitor business performance.
Review production metrics and policy activity to support agency planning and reporting.
Manage and organize business reports to support agency operations and customer service.
Maintain and update customer and policy records, ensuring data accuracy and efficient processing.
Support marketing initiatives through Google Analytics reporting and campaign performance tracking.
Work closely with agency staff and clients to provide accurate insurance information and administrative support.
Maintain active Property & Casualty and Life & Health insurance licenses.

Education

Bachelor of Science - Applied Statistics

Purdue University - Main Campus

West Lafayette, Indiana

12-2019

Skills

Data Reporting Tools:
Excel, Google Analytics, QQ Catalyst, EZLynx

Insurance & Business Tools:
Customer Relationship Management, Policy Administration, Risk Assessment, Business Reporting

Technical Skills:
SQL, R, SAS (Basic)

Language Skills:
Chinese (Native), English (Fluent), Korean (Basic)