Angie Dalzell
Frankton
Summary
Insightful professional with distinguished history of increasing client bases with profitable accounts. Committed to meeting and exceeding customer needs.
Overview
25
25
years of professional experience
Work History
Client Relations Executive
Community Health At Home
Indianapolis
10.2022 - Current
- Engage with referral sources sharing details of home care services and the diversity of the services Community Health at Home can provide.
- Creating a seamless referral process for referral sources; 'making it easy' to refer for home care services to gain additional referrals and become home care of choice.
- Seeking new channels for referral sources by creating relationships with outpatient services like pulmonary rehab, cardiac rehab and visiting provider companies.
- Handling concerns and issues as they arise with patient care and referral sources, while being a beacon of support ensuring customer relationships thrive.
- Meeting and exceeding referral goals
- Sharing market intelligence regarding referral sources with Director of Business Development, Directory of Operations and Director of Clinical Operations weekly.
Industrial Director
Nova Medical Centers
Indianapolis
09.2021 - Current
- Identify and follow-up on opportunities to increase profitability, efficiency and market share for a new Nova Medical Center location.
- Ensure market protection by maintaining knowledge of competitive activities, products and services.
- Maintain accurate records of all sales and prospecting activities including sales calls, appointments, closed sales and follow-up activity via CRM tool.
- Develop and execute individual account sales plans to secure new customer prospects daily.
- Ensure customer satisfaction through responsiveness to customer needs and service concerns.
- Excellent interpersonal skills, ability to connect with customers and manage customer relationship
- Coordinate set-up of service offering and customer onboarding to ensure smooth business transition and implementation.
Account Executive
Community Health Network
Indianapolis
09.2008 - 05.2021
- Developed strategic relationships with employers related to occupational health, primary care and wellness.
- Provided extensive support in sales, technical and business areas to key employers.
- Cultivated productive relationships with employer representatives and consulted closely to uncover needs and match to available solutions.
- Strengthened employer relationships with proactive and collaborative approach to managing needs.
- Developed and managed plans to grow territory more than 11% through new business and upselling current clients.
- Maintained information and employer satisfaction for high-profile accounts worth up to $500,000.
- Researched emerging industry trends in occupational health and primary care.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Organized employer feedback and introduced streamlined process of replying to and rectifying complaints.
- Established and maintained business relationships with CEOs, Finance VPs and other senior leaders.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Established relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Met with new customers to provide product and service information, listen to needs and learn about business operations.
Physician Account Manager
Community Health Network
Indianapolis
10.2004 - 09.2008
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prepared monthly reports, including payment and account reconciliations and financial statements.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Developed process improvements to increase efficiency and productivity and presented to management for approval.
- Communicated between internal and external stakeholders, clients and vendors.
Community Outreach and Physician Liaison
Community Home Health Services
Fishers
12.1998 - 10.2004
- Created and implemented community-based programs to improve education or fill specific needs.
- Acted as main point of contact between management, clinical staffs and external community.
- Developed presentations for public events, community groups and school assemblies.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Developed team communications and information for meetings
- Managed team of 10 employees, overseeing hiring, training, and professional growth of employees
- Led projects and analyzed data to identify opportunities for improvement
- Worked closely with COO to maintain optimum levels of communication to effectively and efficiently complete projects
Education
B.A. Communications
Indiana University Southeast
New Albany, INSkills
- Business Development and Planning
- Account Management and Progress Reporting
- Marketing Strategy Implementation
- Strategic planning
- Client Relationships
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Client Relations Executive
Community Health At Home
10.2022 - Current
Industrial Director
Nova Medical Centers
09.2021 - Current
Account Executive
Community Health Network
09.2008 - 05.2021
Physician Account Manager
Community Health Network
10.2004 - 09.2008
Community Outreach and Physician Liaison
Community Home Health Services
12.1998 - 10.2004
B.A. Communications
Indiana University Southeast
Similar Profiles
Agnes MuneneAgnes Munene
Elderly Caregiver Volunteer at Partners Community Health Nursing Home.Elderly Caregiver Volunteer at Partners Community Health Nursing Home.
OLUSHOLA ADENIYIOLUSHOLA ADENIYI
Physical Therapist at Community Health Network, Home carePhysical Therapist at Community Health Network, Home care
Erin SmockErin Smock
RN at Community Health NetworkRN at Community Health Network